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Job Description
- Prepare and delegate daily tasks to Housekeeping Attendants and provide Houskeeping Attendants with necessary resources such as keys and supplies to ensure efficient service on the floors
- Handle Guest requests and complaints with care and follow up effectively to enhance Guest satisfaction
- Inspect Guest rooms to ensure cleanliness and compliance to the Leading Quality Assurance standards of the Hotel
- Monitor room status i.e VIP/DND etc and effectively communicate room status and release rooms to the Front Office Department to maintain a efficient operation
- Report damaged items in the room and broken equipment to the Engineering Department as well as any lost and found items by following the set procedures
- Order Housekeeping supplies on time and ensure inventory procedures are followed to maintain sufficient stock levels for the operational demands
- Evaluate Housekeeping Attendant performance throughout the year and provide effective feedback when needed. Report any performance issues to the Assistant Housekeeper/ Assistant Director of Housekeeping
- Train Room Attendants on Standards of Performance (SOPs) to maintain the desired level of performance and Leading Quality Assurance standards
Skills
Candidate should ideally have a diploma or vocational training hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.
Job Details
About This Company
Babylon Rotana
Hospitality & Accomodation Baghdad, Iraq https://www.rotana.com/rotanahotelandresorts/iraq/baghdad/babylonrotanaA five-star haven in one of Baghdad’s most desirable districts, Babylon Rotana is suitable for both long- and short-term staying guests. With a prime location next to the green zone, close to the banks of the famous Tigris River and just 30 minutes’ drive from Baghdad International Airport, this hotel offers guests convenience and comfort in the heart of downtown Baghdad in a free alcohol environment. Vibrant souks and bazars and many of the city’s top attractions are just a short drive away from the hotel, which is ideal for guests looking to make the most of their leisure time during their stay. Extensive measures have also been taken to make it the most secure hotel in the downtown Baghdad area. The hotel features 284 spacious and modern rooms and suites with amazing views of Baghdad’s skyline and the majestic Tigris River. An icon in its own right, Babylon Rotana’s striking pyramid design and expansive gardens pay homage to the Babylonian heritage of the city. Considered one of the city’s top dining destinations, the hotel presents four enticing dining venues and an unrivalled range of authentic regional and international cuisine, with both indoor and outdoor seating areas. Enjoy a light meal and coffee at Al Yasmine Lobby Lounge, experience a casual dining of our top menu picks of shawarma and shisha at Babylon Village, global flavours and Iraqi favourite dishes at the all-day dining restaurant, Shanashil Restaurant or a wide range of international dishes, refreshments and shisha at Al Shorfa Lounge where the hotel gardens are a picture perfect backdrop. For meetings, events, conferences and weddings, our flexible and fully-equipped venues, including a ballroom, can host up to 600 guests, while our leisure facilities spoil you for choice and promise fun and relaxation. Take a dip in our two Olympic-size pools, work out in the fitness centre, get competitive on the tennis courts or be pampered in our spa.