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Job Description
We are currently looking for young, dynamic, self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
• Practice good customer relations and attend to customer complaints and queries satisfactorily
• Ensure the Outlet is set-up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Ensure that all colleagues have received adequate training to perform their duties
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques by exceeding guest expectations and to increase revenue
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Centro Barsha
Hospitality & Accomodation Dubai, United Arab Emirates http://www.rotana.com/centrohotels/unitedarabemirates/dubai/centrobarshaCentro is a modern, stylish and affordable lifestyle business hotel. Contemporary, chic and effortlessly casual, Centro Barsha suits travellers seeking sophisticated value-for-money accommodation when visiting dynamic Dubai. With a central city location in the heart of vibrant Barsha, just 500 metres from the Mall of the Emirates and its metro station and close to Media City, Internet City, Jebel Ali and the commercial areas of Sheikh Zayed Road and Dubai International Financial Centre (DIFC), it is a convenient hub for business and leisure guests and promises a warm welcome. Make the most of our complimentary shuttle service to the beach and the mall as an added benefit. Choose from 243 rooms and suites, each designed to maximise space, light and efficiency and featuring smart technology and in-room entertainment, as well as modern classic furniture and interiors to promote your comfort and wellbeing. You can dine in or take away, meet or entertain guests and even buy food items and necessities at our modern lifestyle-focused eateries. Try c.taste for casual all-day dining with a difference at breakfast, lunch and dinner; c.mondo, a lively bar featuring several informal zones where you can host business gatherings or small events; and c.deli, Centro's innovative 24-hour take-away dining concept – the place to grab a quick bite or a few groceries. For modern travellers who value efficient business solutions and amenities, our two well-equipped meeting rooms are a convenient and engaging place to convene. For relaxation or rejuvenation, head to our rooftop to swim a few laps in the outdoor temperature-controlled pool or sweat it out in the gym, which is open 24 hours a day.