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Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
As a Telephone Supervisor you are responsible to run effectively the switchboard and supervise the operators ensuring incoming calls are given the highest possible service and your role will include key responsibilities such as:
•Ensure that every call is attended and greeted politely in a professional manner as per the Rotana Standard
•Maintain an up to date knowledge of the hotel and local services and communicate this to subordinates so they can supply information and respond to guest queries
•Maintain an awareness of guest profiles through Opera guest profile system
•Establish and control the duty roster according to the business needs
•Report to the local telephone provider any faults or adjustments and changes in the communication equipment throughout the hotel after checking with the Front Office Manager, Information System Manager and Chief Engineer
•Ensure the Front Office Manager is kept fully aware of any relevant feedback from either customers or other departments
•Ensure the department is manned fully at all times and every call is promptly attended
•Deal with any complaints, take action where appropriate and communicate this to the Front Office Manager and immediate Supervisors
•Ensure all wake up calls are made at the correct time, according to the hotel standard.
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with previous experiences in a similar position. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Details
Preferred Candidate
About This Company
Amman Rotana
Hospitality & Accomodation Amman, Jordan https://www.rotana.com/rotanahotelandresorts/jordan/amman/ammanrotanaLocated in the central business, social and residential destination, Amman’s new downtown, Al Abdali, Amman Rotana offers business travellers and holiday makers alike the serenity and warmth of home as well as the splendour and modern extravagance that can only be offered at Rotana. The hotel is within a 45-minute drive from Queen Alia International Airport. Amman Rotana is the first tower hotel in Jordan offering 412 lavish rooms and suites, housed across 50 floors at 188 metres high. All rooms boast floor-to-ceiling windows offering remarkable views of the city. This 5-star hotel is designed in a vibrant modern style providing a combination of deluxe accommodation, diverse culinary experiences, state-of-the-art meeting and event facilities including the Monarch Ballroom. Guests with recreation in mind can enjoy their workout at Bodylines Fitness & Wellness Club.