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Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
As a Telephone Supervisor you are responsible to run effectively the switchboard and supervise the operators ensuring incoming calls are given the highest possible service and your role will include key responsibilities such as:
•Ensure that every call is attended and greeted politely in a professional manner as per the Rotana Standard
•Maintain an up to date knowledge of the hotel and local services and communicate this to subordinates so they can supply information and respond to guest queries
•Maintain an awareness of guest profiles through Opera guest profile system
•Establish and control the duty roster according to the business needs
•Report to the local telephone provider any faults or adjustments and changes in the communication equipment throughout the hotel after checking with the Front Office Manager, Information System Manager and Chief Engineer
•Ensure the Front Office Manager is kept fully aware of any relevant feedback from either customers or other departments
•Ensure the department is manned fully at all times and every call is promptly attended
•Deal with any complaints, take action where appropriate and communicate this to the Front Office Manager and immediate Supervisors
•Ensure all wake up calls are made at the correct time, according to the hotel standard.
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with previous experiences in a similar position. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Details
About This Company
City Centre Rotana
Hospitality & Accomodation Doha, Qatar https://www.rotana.com/rotanahotelandresorts/qatar/doha/citycentrerotanadohaCity Centre Rotana is a 5 star hotel located in the heart of Doha, connected to City Center Mall and mere steps from the new Doha Exhibition and Conference Centre. The hotel is nestled in the key business and commercial district of West Bay and just 30 minutes’ drive from the new Hamad International Airport. The perfect choice for both business and leisure traveler. An elegant hotel with 381 guest rooms, suites and apartments spread over 47 floors. Each contemporary room features floor to ceiling windows that have exceptional view of the sea and city skyline. The hotel features the iconic Club Rotana Lounge on the 24th floor, which is a hotel within a hotel delivering an outstanding and personalized hospitality experience. Guests are spoilt for choice with 7 distinctive dining venues that set the hotel apart as a destination in itself. For conferences, exhibitions, meetings, weddings and social events the hotel offers an extensive range of multi-functional meeting and event spaces. Bodylines Fitness & Wellness Club, offers a fully equipped gym, massage treatments, outdoor terrace and swimming pool. City Centre Rotana Doha is bringing Rotana’s distinctive brand of hospitality to Qatar.