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Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as:
•Safe keep, record and collect all keys and papers held within the Housekeeping Office
•Ensure the sorting of all daily activity reports in the Housekeeping Office
•Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
•Record all incoming calls, ensure all messages are disseminated and followed up accordingly
•Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
•Update and maintain all housekeeping files
•Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
•Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
•Keep and maintain the cleanliness and tidiness of the Housekeeping Office
•Clear all outdated reports on a monthly basis based on the hotel standard for record keeping
Skills
Education, Qualifications & Experiences
You should ideally have a diploma or vocational training within the hospitality and previous experiences within a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be a friendly, pleasant and courteous individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Burgu & Tango Arjaan By Rotana
Hospitality & Accomodation Istanbul, Türkiye https://www.rotana.com/arjaanhotelapartments/turkey/istanbul/burguarjaanbyrotanaBurgu Arjaan by Rotana is conveniently located on the Asian side of Istanbul in Maltepe district, on Istanbul's longest coastal lane starting from Fenerbahce and ending at Tuzla. Situated right beside the subway station, Burgu Arjaan by Rotana offers an easy access to anywhere in town , as well as Sabiha Gökçen International Airport and is in close proximity to Bağdat Street, the renowned shopping and dining area of the Asian side. Burgu Arjaan by Rotana is a first class property offering spectacular 115 fully-furnished hotel apartments divided into two towers modernly designed with up-to-date technology and facilities catering to both leisure and business visits, for long-term guests and families alike. Enjoy a choice of 4 exquisite food and beverage outlets as well as a 24-hour in-room dining service in the comfort of your room. Whether you want to enjoy a drink outside by the pool, have a tea in B&T Café-Deli or looking for an informal all day dining experience at Elements, your taste will be satisfied with the delicious menus and choices. 4 multifunctional and flexible meeting rooms are fully equipped with the latest audio-visual equipment and the best modern facilities are designed to suit all your business needs. Offering a stunning design and a magnificent daylight, the Elmas Ballroom is an ideal place for any corporate or social event.