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Job Description
We are currently seeking for passionate and dynamic guest focused Learning and Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees.
As an Learning & Development Officer you are responsible in assisting the Learning & Development Leader in managing the hotel’s training function in order to promote the desired work culture. The role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements and will include key responsibilities such as:
• Analyse colleague development needs in the hotel
• Develop annual hotel colleague development plans and prepare monthly reports
• Develop and maintain hotel’s colleague development library and co-ordinate acquisitions
• Consult with the Learning & Development Leader for the co-ordination of colleague development courses
• Conduct colleague orientation to the company and hotel and ensure that all colleagues receive appropriate orientation, a copy of their job description, a handbook and local guide and information on Human Resources services
• Co-ordinate with the Human Resources Department and Housing Supervisor to ensure all new colleagues are shown around the housing complex for orientation and receive information needed
• Oversee on the job training of new and existing colleagues
• Oversee re-development of colleagues
Skills
Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field with preferable minor experiences in a professional training environment and some knowledge in instructional methods and training techniques. You must have a good working knowledge of computers and the ability to navigate within a variety of software packages such as Excel, Word and PowerPoint along with excellent communication and presentation skills.
Knowledge & Competencies
The ideal candidate will be passionate about training and developing others with the ability to conduct and follow structured training programs in a charismatic and enthusiastic way. You enjoy working with all level of colleagues in a diverse environment, portray good customer service, interpersonal, team building and conflict resolution skills and posses following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Details
Preferred Candidate
About This Company
Al Maha Arjaan by Rotana
Hospitality & Accomodation Abu Dhabi, United Arab Emirates http://www.rotana.com/arjaanhotelapartments/unitedarabemirates/abudhabi/almahaarjaanbyrotanaWith a prime location in Abu Dhabi’s thriving Al Danah district, Al Maha Arjaan by Rotana is a deluxe hotel apartment property that suits guests looking for luxury accommodation option at the heart of the action. With panoramic views of the fast-developing city skyline and the Corniche park, shopping malls, mosques and medical facilities all within walking distance, it is a convenient and desirable place to call home when visiting the UAE capital, plus Abu Dhabi International Airport is just 30 minutes away. Representing a haven of calm and tranquillity in a vibrant location, this urban residence is ideal for short- and long-stay guests who value comfort, space and life’s little luxuries. All 288 rooms and suites are well-designed to suit your busy lifestyle, with work zones, high-quality modern furnishings and in our suites, fully-equipped kitchenettes. For your convenience, private parking is available at the property. Take advantage of our 2 casual dining options that suit your schedule, the hip and laid-back Café 302, located in the lobby, is the place to meet friends or colleagues and drink the best coffee in town, enjoy a light meal or purchase premium retail items. If you are heading to the pool on the rooftop, you can sip a refreshing mocktail at Aquarius Pool Café, or if you prefer to dine in the privacy of your room, our 24-hour in-room dining service is just a phone call away. Al Maha Arjaan can also host private events in its multi-purpose banqueting rooms and elegant boardrooms. From an early-morning swim or workout to a relaxing massage, the Bodylines Fitness and Wellness Club takes care of your physical and mental wellbeing and has panoramic Abu Dhabi views to inspire you. Reach your fitness goals at our fully-equipped gym, while our steam and treatment rooms are the place to unwind or rejuvenate. The recreation centre also boasts a uniquely-designed rooftop pool and an outdoor Jacuzzi.