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Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:
• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
Preferred Candidate
About This Company
The Boulevard Arjaan by Rotana
Hospitality & Accomodation Amman, Jordan https://www.rotana.com/arjaanhotelapartments/jordan/amman/theboulevardarjaanbyrotanaLocated in the heart of Amman, The Boulevard Arjaan by Rotana is an outstanding community within The Boulevard, exclusively developed for the admirers of an ideal lifestyle destination. The Boulevard Arjaan by Rotana is the place that provides hotel apartments’ guests with a centralized, pedestrian, and wheel-chair friendly environment in a safe and dynamic location with only a 45-minute drive from Queen Alia International Airport. Our 391 luxurious apartments showcase modern interior designs and lavish furniture that reflect the 5-star hospitality in which Rotana promises its guests a home away from home experience; ranging from studios to four bedroom penthouses, it is a one-of-its-kind accommodation in Amman. Dining options include two signature restaurants, Café Italia and Café Margaux, with stylish outdoor terraces overlooking The Boulevard’s pedestrian spine. Our facilities include 3 state-of-the-art meeting rooms designed to fulfill your business need, and a business centre to comprehend your goal. The Boulevard Arjaan by Rotana offers you an exquisite experience at two rooftop swimming pools overlooking Abdali and the vibrant Capital, as well as access to Bodylines Fitness and Wellness Club to help you stay focused and energized.