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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Bellboy you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an up to date knowledge of the hotel and local services
• Maintain awareness of guest profile through Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and store room is clean tidy and well organized
Skills
Education, Qualifications & Experiences
You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.
Knowledge & Competencies
The ideal candidate will be customer driven with a courteous, helpful, proactive and ‘switched on’ personality and a dynamic and approachable character. You must be physically fit, passionate and with a positive attitude, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Education
Hospitality Management
Job Details
Preferred Candidate
About This Company
Gefinor Rotana
Hospitality & Accomodation Beirut, Lebanon http://www.rotana.com/rotanahotelandresorts/lebanon/beirut/gefinorrotanaCentrally located in Hamra area, the newly renovated five-star property is part of Beirut’s rich tapestry. Whether you’re here for leisure, business, or medical tourism, we make it easy for you: Vibrant Rue Hamra is just moments away. Beirut’s banking and business sector, including Seaside Arena – are nearby. Renowned medical centers – AUBMC, CMC, Najjar, Trad – are right on our doorstep. The hotel’s two entrances provide easy access to the vibrant areas around the property. The main entrance is open 24 hours and the residence entrance opens daily from 11 am until 7 pm. Sea view or cityscape? Either way, all our 163 rooms are charming and spacious. There are stylishly furnished apartments and luxurious suites. Our service reflects the local culture: warm and welcoming, with our personal touch. Club Rotana dedicates six floor to our business travelers. A great stay needs great food. Explore appetizing cuisine at our three restaurants or from our in-room dining facility. Olive Garden Restaurant & Terrace offers alfresco dining – entertainment and themed evenings is a regular feature. We’ve got your events covered: 12 meeting spaces and a Grand Ballroom make Gefinor Rotana the perfect venue. Relax at the rooftop temperature controlled Aquarius Pool all year long, stay fit at our Bodylines Fitness & Wellness Club or enjoy a relaxing therapeutic massage.