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Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as:
•Safe keep, record and collect all keys and papers held within the Housekeeping Office
•Ensure the sorting of all daily activity reports in the Housekeeping Office
•Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
•Record all incoming calls, ensure all messages are disseminated and followed up accordingly
•Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
•Update and maintain all housekeeping files
•Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
•Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
•Keep and maintain the cleanliness and tidiness of the Housekeeping Office
•Clear all outdated reports on a monthly basis based on the hotel standard for record keeping
Skills
Education, Qualifications & Experiences
You should ideally have a diploma or vocational training within the hospitality and previous experiences within a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be a friendly, pleasant and courteous individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Centro Capital - Doha
Hospitality & Accomodation Doha, Qatar https://www.rotana.com/centrohotels/qatar/doha/centrocapitaldohaConveniently located in Bin Mahmoud district on Al Jazeera street, Centro Capital Doha is surrounded by Villaggio Mall, Souq Waqif and City Centre Mall, in addition to major commercial centres, local/traditional markets. The Centro ethos is highly distinctive and is expressed through its contemporary architecture and unique living space, embodying the personality of an executive hotel. While dramatic exteriors reflect Centro's present-day style, its crisp and modern interiors provide essential requisites and advanced technologies. Centro Capital Doha offers an all-day-dining outlet serving a delicious array of international food for breakfast, lunch and dinner, a hotel bar that serves as an ideal venue for a casual get together over a cup of coffee or a refreshing cocktail, and an innovative 24-hour grab and go dining concept allowing guests to enjoy tasty food, drinks and quick snacks. Centro Capital Doha has 2 well-equipped meeting rooms which are designed to appeal to the new genre of executives who value effective solutions and efficient amenities. Whether your idea of unwinding is doing a few laps in a sparkling pool or pounding away on a state-of-the-art treadmill, Centro’s fitness options will suit every need. The architectural feel of the space will energise and relax you after an exhilarating workout or a refreshing swim in the stunning rooftop pool. Centro’s the perfect place to catch some rays and enjoy a relaxing drink.