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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Bellboy you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an up to date knowledge of the hotel and local services
• Maintain awareness of guest profile through Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and store room is clean tidy and well organized
Skills
Education, Qualifications & Experiences
You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.
Knowledge & Competencies
The ideal candidate will be customer driven with a courteous, helpful, proactive and ‘switched on’ personality and a dynamic and approachable character. You must be physically fit, passionate and with a positive attitude, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Details
Preferred Candidate
About This Company
Centro Waha
Hospitality & Accomodation Riyadh, Saudi Arabia https://www.rotana.com/centrohotels/kingdomofsaudiarabia/riyadh/centrowahaCentro is a modern, stylish and affordable business hotel. Centro Waha, the first Centro property to open in Riyadh under “Centro by Rotana” brand, and the second in the kingdom, puts guests at the heart of the action. With a convenient location on Al-Olaya street – Al Murooj district, the hotel is adjacent to the developing King Abdullah financial district with easy access to the city’s business areas and just 20 minutes away from King Khalid International Airport. With chic design and slick delivery underlying its service offering, Centro is an inspired philosophy that sets an unparalleled benchmark for travelers who appreciate style and sophistication, but also value for money. Centro is a lifestyle hotel brand that is young and fresh in its approach, original in its presentation and dynamic in its offering.