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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to the guests of our Centro branded properties.
As a Team Leader - Guest Services you are responsible to provide professional and multi skilled services to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as:
•Supervise all Guest Service employees ensuring that guests are taken care of in a professional and friendly manner
•Maintain effective communication with all related departments to ensure smooth service delivery
•Check the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordingly
•Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
•Ensure that every call is attended and greeted in a professional manner as per the Rotana Standard
•Verify all cashier closures of Guest Service Agents by the end of the shift for billing and attachment accuracy
•Supervise the activities of the Bellboys, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout
•Ensure all guest registrations are completed and correspond with Opera PMS guest information.
Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate should be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You must work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Details
About This Company
Centro Salama
Hospitality & Accomodation Jeddah , Saudi Arabia https://www.rotana.com/centrohotels/kingdomofsaudiarabia/jeddah/centrosalamaCentro is a modern, stylish and affordable lifestyle business hotel. Centro Salama, the latest Centro property to open in Jeddah under the ‘Centro by Rotana’ brand, is located in the heart of the city on the popular Al Madina Road, providing convenient access to Jeddah’s main commercial precinct, government offices, leisure attractions and prime shopping districts. Jeddah’s main air hub, King Abdulaziz International Airport, and the famous Jeddah Corniche, are also located a short drive away. With chic looks, modern amenities and unparalleled service standards, Centro is an inspired brand that sets a new benchmark for business and leisure travellers seeking style, sophistication and value for money. Centro is a lifestyle hotel brand that is young and fresh in its approach, original in its presentation, and dynamic in its offerings.