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Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Reservations Supervisor you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery, whereby your role will include key responsibilities such as:
• Check the no show record as well as pending reservation
• Check the VIP arrival, special requests and check traces to action
• Check the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordingly
• Show complete product knowledge, understand rate structure and apply rate management
• Check on pending visa or expiring visa’s which need to exit the country
• Ensure to send confirmation for new reservation and follow up those without correspondence
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize transportation with the hotel driver and follow up on the information provided
Skills
Education, Qualifications & Experiences
You should have a degree within the hospitality field and previous experience in hotel reservations. You are computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
Knowledge & Competencies
The ideal candidate will be customer driven and with an extremely proactive and focused personality and an outgoing, charismatic and approachable character. You will display a high level of professionalism with a high degree of impact and influence within all levels of operations and be self motivated with a pro-active approach. You portray a structured and goal oriented work philosophy and possessing following additional competencies:
Understanding Hotel Operations
Teamwork
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Effective Communication
Drive for Results
Customer Focus
Adaptability
Job Details
About This Company
Centro Waha
Hospitality & Accomodation Riyadh, Saudi Arabia https://www.rotana.com/centrohotels/kingdomofsaudiarabia/riyadh/centrowahaCentro is a modern, stylish and affordable business hotel. Centro Waha, the first Centro property to open in Riyadh under “Centro by Rotana” brand, and the second in the kingdom, puts guests at the heart of the action. With a convenient location on Al-Olaya street – Al Murooj district, the hotel is adjacent to the developing King Abdullah financial district with easy access to the city’s business areas and just 20 minutes away from King Khalid International Airport. With chic design and slick delivery underlying its service offering, Centro is an inspired philosophy that sets an unparalleled benchmark for travelers who appreciate style and sophistication, but also value for money. Centro is a lifestyle hotel brand that is young and fresh in its approach, original in its presentation and dynamic in its offering.