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Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:
• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
• Promote and maintain good public relations and endeavors to maximize business
• Maintain an accurate room status at all times
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified
Skills
Education, Qualifications & Experiences
You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
Knowledge & Competencies
The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies:
Understanding the job
Teamwork
Taking Responsibility
Recognising Differences
Adaptability
Customer Focus
Job Details
Preferred Candidate
About This Company
Centro Shaheen
Hospitality & Accomodation Jeddah , Saudi Arabia https://www.rotana.com/centrohotels/kingdomofsaudiarabia/jeddah/centroshaheenCentro Shaheen is the first property under Centro hotels by Rotana brand to open in Jeddah, Saudi Arabia. Conveniently located on Al Madina Road, the hotel is close to Haifaa Mall, and the major commercial centres, local/traditional markets, consulates and ministries, all walking distance away. Centro Shaheen is in close proximity to Al Tahlia street, and only 5 minutes’ drive away to Jeddah Corniche. With chic looks and slick delivery underlying its service offering, Centro is an inspired philosophy that sets an unparalleled benchmark for the traveller who appreciates style and sophistication but also value for money. Centro is a lifestyle hotel brand that is young and fresh in its approach, original in its presentation, and dynamic in its offerings.