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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Bellboy you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an up to date knowledge of the hotel and local services
• Maintain awareness of guest profile through Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and store room is clean tidy and well organized
Skills
Education, Qualifications & Experiences
You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.
Knowledge & Competencies
The ideal candidate will be customer driven with a courteous, helpful, proactive and ‘switched on’ personality and a dynamic and approachable character. You must be physically fit, passionate and with a positive attitude, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Burgu & Tango Arjaan By Rotana
Hospitality & Accomodation Istanbul, Türkiye https://www.rotana.com/arjaanhotelapartments/turkey/istanbul/burguarjaanbyrotanaBurgu Arjaan by Rotana is conveniently located on the Asian side of Istanbul in Maltepe district, on Istanbul's longest coastal lane starting from Fenerbahce and ending at Tuzla. Situated right beside the subway station, Burgu Arjaan by Rotana offers an easy access to anywhere in town , as well as Sabiha Gökçen International Airport and is in close proximity to Bağdat Street, the renowned shopping and dining area of the Asian side. Burgu Arjaan by Rotana is a first class property offering spectacular 115 fully-furnished hotel apartments divided into two towers modernly designed with up-to-date technology and facilities catering to both leisure and business visits, for long-term guests and families alike. Enjoy a choice of 4 exquisite food and beverage outlets as well as a 24-hour in-room dining service in the comfort of your room. Whether you want to enjoy a drink outside by the pool, have a tea in B&T Café-Deli or looking for an informal all day dining experience at Elements, your taste will be satisfied with the delicious menus and choices. 4 multifunctional and flexible meeting rooms are fully equipped with the latest audio-visual equipment and the best modern facilities are designed to suit all your business needs. Offering a stunning design and a magnificent daylight, the Elmas Ballroom is an ideal place for any corporate or social event.