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Job Description
We are currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.
As a Host / Hostess you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as:
• Offer consistently professional, friendly, warm and engaging service
• Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact
• Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner
• Set up the outlet prior to the business hours along with the service team
• Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables
• Observe the cleanliness and maintenance of the outlet and the entrance area
• Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact
• Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests
• Contribute in setting up the outlets database
• Reassure the guests’ satisfaction upon their departure
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in hospitality with preferable previous experiences in the Food & Beverage Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as additional advantage.
Knowledge & Competencies
The ideal candidate will be service orientated and strive to exceed the expectations of our guests at every turn. You are enthusiastic and committed with good interpersonal skills and a positive attitude and a great smile, be smart in appearance and well groomed, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
WestSide Residences by Rotana - Franchised
Hospitality & Accomodation Istanbul, TürkiyeWestSide Residences by Rotana is a deluxe hotel apartment concept located in one of the most desirable areas on the European side of Istanbul – the up-and-coming Güneşli district on the city’s popular Basın Express Road. Ideal for short- and long-stay business travellers or visiting families seeking a spacious, hassle-free accommodation, the property offers contemporary style, comfort and a full range of residences in a precinct known for its business plazas, major shopping malls and close proximity to exhibition and convention centres. The hotel apartment, which is a new landmark in the city, thanks to its striking design, is also very close to and International Istanbul Airport. For the ultimate residential-style experience in a prime city location, choose from one of 195 luxury serviced apartments across categories – a City View One Bedroom Apartment, City View Two Bedroom Apartment ,Spacious One Bedroom Apartment, Spacious Two Bedroom Apartment, Spacious Three Bedroom Apartment and Spacious Four Bedroom Apartment. Fully furnished to high standards and equipped with kitchenettes, living and dining areas and a range of modern amenities, corporate and leisure guests, including groups and families can make the most of their stay. The interior design is contemporary and stylish, without compromising on comfort and space.