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Job Description
We are currently looking for young, dynamic, self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
• Practice good customer relations and attend to customer complaints and queries satisfactorily
• Ensure the Outlet is set-up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Ensure that all colleagues have received adequate training to perform their duties
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques by exceeding guest expectations and to increase revenue
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Park Rotana
Hospitality & Accomodation Abu Dhabi, United Arab Emirates http://www.rotana.com/rotanahotelandresorts/unitedarabemirates/abudhabi/parkrotanaPark Rotana is a modern five-star hotel in Abu Dhabi’s dynamic Park Complex, home to Park Arjaan by Rotana, The Residences by Rotana, as well as prestigious media houses, twofour54 and Abu Dhabi Media Zone Authority. Landmark venues and attractions including Sheikh Zayed Grand Mosque and ADNEC are five minutes by road, while Abu Dhabi International Airport and entertainment destination, Yas Island, are just 15 minutes away. Ideal for business or leisure guests, our 318 rooms and suites are spacious, well-lit and feature contemporary furnishings and design. All rooms boast impressive views of Khalifa Park or Sheikh Zayed Bridge and feature a sofa and walk-in shower, while many offer a work desk and living area for extra comfort and convenience. Our six dining venues offer an eclectic range of cuisine and experiences to suit your taste and occasion, including authentic Asian and Italian dishes at Teatro and hearty British classics at Cooper’s Bar & Restaurant, both award-winning restaurants with expansive outdoor terraces. If you are planning a meeting or event, our 2,326 sqm banquet and function area with smart technology and flexible spaces, including a ballroom will meet your needs. Relax or rejuvenate at Bodylines Fitness & Wellness Club, an urban sanctuary where guest wellbeing is our priority. With a fully-equipped gym six treatment rooms, a sauna and steam room and an outdoor pool, you can unwind and recharge during your stay.