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Job Description
We are currently looking for young, dynamic, self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
• Practice good customer relations and attend to customer complaints and queries satisfactorily
• Ensure the Outlet is set-up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Ensure that all colleagues have received adequate training to perform their duties
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques by exceeding guest expectations and to increase revenue
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Nour Arjaan by Rotana
Hospitality & Accomodation Fujairah, United Arab Emirates http://www.rotana.com/arjaanhotelapartments/unitedarabemirates/fujairah/nourarjaanbyrotanaNour Arjaan by Rotana, Fujairah offers deluxe hotel apartments that represent the height of elegant city living for short and long stay residents and travellers alike. Ideally located right in the bustling city centre amid Fujairah‘s rich cultural attractions and just five minutes’ drive to Fujairah open beach, this city hotel boasts unobstructed views of the Hajar Mountains and overlooks the Sheikh Zayed Grand Mosque. Offering 225 expansive suites each furnished with modern and elegant interiors, Nour Arjaan by Rotana brings all the comforts of home to ensure a treasured and memorable stay. Epitomizing the height of comfort, all suites benefit from a fully equipped kitchen that is fitted with microwave, countertop stove, fridge and freezer. To ensure a complete experience while visiting Nour Arjaan by Rotana, guests can relax and enjoy a number of its 5-star facilities. Keep fit at our Bodylines Fitness Centre, unwind by our rooftop child-friendly outdoor swimming or just savour in a selection of culinary delights in the all-day-dining restaurant, Murjan Café & Restaurant. A one of a kind in the area, Nour Arjaan by Rotana offers guests state-of-the-art facilities, five-star services and spacious suites fully equipped with all that one may need or want.