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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Bellboy you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an up to date knowledge of the hotel and local services
• Maintain awareness of guest profile through Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and store room is clean tidy and well organized
Skills
Education, Qualifications & Experiences
You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.
Knowledge & Competencies
The ideal candidate will be customer driven with a courteous, helpful, proactive and ‘switched on’ personality and a dynamic and approachable character. You must be physically fit, passionate and with a positive attitude, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
Preferred Candidate
About This Company
Jumeira Rotana
Hospitality & Accomodation Dubai, United Arab Emirates http://www.rotana.com/rotanahotelandresorts/unitedarabemirates/dubai/jumeirarotanaJumeira Rotana is conveniently located a 10-minute drive away from Dubai International Financial Centre and Dubai World Trade Centre and in close proximity to The Dubai Mall and Burj Khalifa, making it an ideal destination for both business travellers and holidaymakers. The five-storey property boasts 125 rooms offering splendid views of the Sheikh Zayed skyline as well as the city of Dubai. All of the rooms and suites are furnished to the highest degree to provide guests with the comfort and warmth of a home away from home. Two distinctive food and beverage venues include The Boston Bar, which serves up refreshing cocktails and alcoholic beverages in addition to a scrumptious à la carte menu of American and British delicacies, while Olive Oil, the all-day dining international restaurant serves an enticing variety of dishes from around the globe for breakfast and dinner. Guests with recreation in mind can access Bodylines Fitness & Wellness Club, work out in the fully equipped gym or take a dip in the rooftop swimming pool.