Human Resources Officer (HR / LD)

• We are currently seeking for passionate and dynamic guest focused Human Resources professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees.
  
  As a Human Resources Officer you are responsible for assisting the Human Resources Manager in managing all the respective Human Resources functions in order to meet the strategic business objectives. The role involves development and implementation of strategies and policies and will include key responsibilities such as:
  
  • Assist in the recruitment process and hiring of all front line employees
  • Coordinate and encourage sports and social activities on a regular basis
  • Participate in the preparation of Human Resources budget
  • Maintain an up to date database for resume’s for future facilitation of recruitment needs
  • Conduct induction / orientation program for all newly joined employees as per the hotel standards
  • Receive employee complaints, suggestions and queries and make sure they have been handled properly
  • Maintain an up to date computerized database of all employees
  • Assist the Human Resources Manager in the preparation of periodic reports as required
  • Coordinate with all departments with regard to Human Resources related activities
  • Assist the LIFE Committee in planning, organizing and implementing employee sports, social and welfare activities
  • Maintain files and other information under strict confidentiality
• Analyze the property’s Learning & Development needs and prioritize such needs for the Human Resources Manager
• Write the property’s Learning & Development plan and share it with the Human Resources Manager
• Organize and conduct new colleagues’ on-boarding activities as per Rotana guidelines
• Conduct Off-Job Training programmes to colleagues in Populations 3 and 4 and coordinate regional courses where applicable
• Co-ordinate and communicate training and activities with Department Heads and Departmental Training Coordinators
• Assist in reviewing the success of the 6-month Learning and Development plan
• Assist the Human Resources Manager to monitor the quality of On-Job training by attending departmental training sessions and giving feedback on performance
• Assist the Human Resources Manager to monitor the quality of performance certification for new joiners
• Ensure all necessary documents, off-job attendance records, course critique summaries are filed or archived
• Co-ordinate external training courses with nominated suppliers for courses such as Food Hygiene and HACCP, etc...
• Monitor the property’s Learning & Development budget
• Assist in the selection and development of interns and work experience placements
• Ensure that Management Colleague Development records of are kept updated
• Prepare the monthly calendars and reports in a timely manner
• Ensure that the Cross Training and internship activities are taking place according to Rotana policies
• Issue the required certification for colleagues who attended and completed corporate training programmes
• Ensure the department’s notice board is kept up to date with the current Learning & Development calendar and relevant information
• Develop and maintain the property’s Learning & Development library
• Conduct and record the Departmental Learning & Development standard reviews
• Promote efficiency, confidence, courtesy and high standard of social skills.
• Display a pleasant manner and positive attitude at all times and promote a good company image to guests and colleagues.
• Adhere to Company and Hotel rules and regulations at all times.

Education, Qualifications & Experiences

You should have a university degree in a related discipline with preferable experiences within the same role. You must be a computer literate, ideally with proficiency in a computerized payroll system and fluent in English.

Knowledge & Competencies

The ideal candidate will be result oriented, self motivated and with a positive attitude. You have the ability to think laterally and have strong social skills and a presence, enabling you to interact and deal with employees effectively. You portray a fair leadership style and be easily approachable for employees on all levels, while possessing following additional competencies:

Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results