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Job Description
We are currently looking for young, dynamic, self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
• Practice good customer relations and attend to customer complaints and queries satisfactorily
• Ensure the Outlet is set-up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Ensure that all colleagues have received adequate training to perform their duties
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques by exceeding guest expectations and to increase revenue
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Majestic Arjaan by Rotana
Hospitality & Accomodation Manama, Bahrain https://www.rotana.com/arjaanhotelapartments/bahrain/manama/majesticarjaanbyrotanaMajestic Arjaan by Rotana is a first class property that offers a spectacular and luxurious 128 suites conveniently located in Busaiteen District, opposite King Hamad University Hospital and RCSI, 2 kilometers away from Bahrain International Airport and 5 minutes drive to 'The Avenues' a brand new luxury shopping district, Bahrain World Trade Centre, Bahrain Financial Harbour and the Bahrain City Center Mall. The hotel has easy access to Sheikh Isa bin Salman Highway and the Saudi Causeway. Embrace new experiences at Majestic Arjaan by Rotana with its stunning studios, 1, 2 and 3 bedroom suites offering optimal space and developed as duplexes having both short and long term guest in mind. Majestic Arjaan by Rotana also boasts three specialized food and beverage venues to suit every guest’s palate and dining needs. The hotel features the latest high-tech facilities including fully-equipped meeting rooms with the most up-to-date audio-visual equipment and with the delivery of impeccable personalized services that meet the requirements and expectations of its guests either on business travel, relocation or those on leisure vacation. The hotel provides state-of-the-art amenities such as an outdoor temperature controlled swimming pool, Kids’ Zone, modern cardiovascular and weight training equipment as well as sauna and steam rooms.