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Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Housekeeping Supervisor you are responsible to supervise the team of Housekeeping Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified and your role will include key responsibilities such as:
•Prepare Housekeeping Attendants job assignments
•Issue keys and supplies to Housekeeping Attendants
•Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
•Attend daily meetings and receive special instructions
•Receive check-outs before reporting them as vacant
•Receive special requests from guests and carry them out
•Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
•Fill out report and hand over found articles to the lost and found department
•Supervise cleaning of guest rooms, corridors and stairwells
•Train and assist Housekeeping Attendants and advise Superior about performance
•Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained
Skills
Education, Qualifications & Experiences
You should ideally have a diploma or vocational training hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be a friendly, caring individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Details
Preferred Candidate
About This Company
Downtown Rotana
Hospitality & Accomodation Manama, Bahrain https://www.rotana.com/rotanahotelandresorts/bahrain/manama/downtownrotanaLocated in the heart of Manama’s bustling financial district, Downtown Rotana is ideally situated for both business and leisure travellers within walking distance of local businesses, historic sites and the famous shopping hub of Manama Souq. Bahrain World Trade Centre and Bahrain Financial Harbour are only a few minutes’ walk away and Bahrain International Airport is just a 20-minute drive. The 26-storey hotel boasts floor-to-ceiling windows throughout offering commanding views of the city. All 243 rooms and suites are furnished to the highest degree, giving guests the cosiness and warmth of home, as well as the splendour and modern five-star that can only be offered at Rotana. Four distinctive food and beverage venues including Teatro Downtown bring an elevated dining experience to the city. In addition 1,250 sqm of meeting space including a ballroom with natural daylight and a spacious pre-function area, seven meeting rooms and a business centre provide meeting and event solutions for all requirements. Guests with recreation in mind can access Bodylines Fitness & Wellness Club, exercise in the fully equipped gym or take a dip with a view in the rooftop swimming pool.