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Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:
• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
• Promote and maintain good public relations and endeavors to maximize business
• Maintain an accurate room status at all times
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified
Skills
Education, Qualifications & Experiences
You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
Knowledge & Competencies
The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies:
Understanding the job
Teamwork
Taking Responsibility
Recognising Differences
Adaptability
Customer Focus
Job Details
About This Company
Majestic Arjaan by Rotana
Hospitality & Accomodation Manama, Bahrain https://www.rotana.com/arjaanhotelapartments/bahrain/manama/majesticarjaanbyrotanaMajestic Arjaan by Rotana is a first class property that offers a spectacular and luxurious 128 suites conveniently located in Busaiteen District, opposite King Hamad University Hospital and RCSI, 2 kilometers away from Bahrain International Airport and 5 minutes drive to 'The Avenues' a brand new luxury shopping district, Bahrain World Trade Centre, Bahrain Financial Harbour and the Bahrain City Center Mall. The hotel has easy access to Sheikh Isa bin Salman Highway and the Saudi Causeway. Embrace new experiences at Majestic Arjaan by Rotana with its stunning studios, 1, 2 and 3 bedroom suites offering optimal space and developed as duplexes having both short and long term guest in mind. Majestic Arjaan by Rotana also boasts three specialized food and beverage venues to suit every guest’s palate and dining needs. The hotel features the latest high-tech facilities including fully-equipped meeting rooms with the most up-to-date audio-visual equipment and with the delivery of impeccable personalized services that meet the requirements and expectations of its guests either on business travel, relocation or those on leisure vacation. The hotel provides state-of-the-art amenities such as an outdoor temperature controlled swimming pool, Kids’ Zone, modern cardiovascular and weight training equipment as well as sauna and steam rooms.