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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Front Desk Manager, you are responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of the day procedures and subsequent reports are completed in an accurate and efficient manner whereby your role will include key responsibilities such as:
- Elicit Guest feedback and preferences, regarding hotel services and ensures action is initiated on the same to maximize Guest satisfaction.
- Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods
- Active involvement in promoting and selling companies loyalty program, Food & Beverage events, in house facilities and Hotel company partners
- Lead and coach the team towards achieving the highest levels of exceptional Guest service and colleagues satisfaction results, through the application of all corporate and property standards and policies
- Ensure that all accounting auditing practices are in line with company practices, governmental requirements and checks audits and registration cards before sending them to accounts
- Focus on a strong follow up and extra attention to the Police requirements in sending Guest information as per provided standards, assuring no fines are received
- Handle Guest complaints and assists in maintaining smooth relationships between management and Guests by resolving problems arising from Guest complaints and attending to their requests or queries with dispatch immediately.
- Know all the emergency procedures and general crisis situation management, including fire and emergency procedures, procedures for handling of Fire Panel, ensuring Guest and staff safety is followed by all team members.
- Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.
- Comply with the hotel environmental, health and safety policies and procedures.
Skills
Education, Qualifications & Experiences
You must ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You should also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.
Knowledge & Competencies
The ideal candidate will be well versed with up selling and maximizing revenue techniques, always service oriented and with the passion to exceed the expectations of our guests at every turn. A positive, proactive, flexible and approachable attitude is a must. You will work well under pressure in a fast-paced environment and be a great leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
- Understanding Hotel Operations
- Planning for Business
- Understanding Differences
- Customer Focus Effective Communication
- Teamwork
- Supervising People
- Supervising Operations
- Adaptability
- Drive for Result
Job Details
About This Company
Babylon Rotana
Hospitality & Accomodation Baghdad, Iraq https://www.rotana.com/rotanahotelandresorts/iraq/baghdad/babylonrotanaA five-star haven in one of Baghdad’s most desirable districts, Babylon Rotana is suitable for both long- and short-term staying guests. With a prime location next to the green zone, close to the banks of the famous Tigris River and just 30 minutes’ drive from Baghdad International Airport, this hotel offers guests convenience and comfort in the heart of downtown Baghdad in a free alcohol environment. Vibrant souks and bazars and many of the city’s top attractions are just a short drive away from the hotel, which is ideal for guests looking to make the most of their leisure time during their stay. Extensive measures have also been taken to make it the most secure hotel in the downtown Baghdad area. The hotel features 284 spacious and modern rooms and suites with amazing views of Baghdad’s skyline and the majestic Tigris River. An icon in its own right, Babylon Rotana’s striking pyramid design and expansive gardens pay homage to the Babylonian heritage of the city. Considered one of the city’s top dining destinations, the hotel presents four enticing dining venues and an unrivalled range of authentic regional and international cuisine, with both indoor and outdoor seating areas. Enjoy a light meal and coffee at Al Yasmine Lobby Lounge, experience a casual dining of our top menu picks of shawarma and shisha at Babylon Village, global flavours and Iraqi favourite dishes at the all-day dining restaurant, Shanashil Restaurant or a wide range of international dishes, refreshments and shisha at Al Shorfa Lounge where the hotel gardens are a picture perfect backdrop. For meetings, events, conferences and weddings, our flexible and fully-equipped venues, including a ballroom, can host up to 600 guests, while our leisure facilities spoil you for choice and promise fun and relaxation. Take a dip in our two Olympic-size pools, work out in the fitness centre, get competitive on the tennis courts or be pampered in our spa.