Front Office - Club Rotana Waiter / Waitress

We are currently looking for young, dynamic, self motivated Food & Beverage cum Front Office professionals who want to move their careers forward.

As a Club Rotana Waitress you are responsible to provide professional service to our guests, ensuring their stay will become a memorable dining experience whereby your role will include key responsibilities such as:

• Perform all necessary tasks to service guests within the Club Rotana lounge according to the standard of performance manual of the hotel

• Great and seat customers and serve them in a professional, discreet and personalized way

• Acquire in depth knowledge of the food & beverage menu in order to assist and provide advice to guests

• Consistently monitor quality of food & beverage being served

• Practice good customer relations and attend to customer complaints / queries satisfactorily

• Maintain a high level of hygiene and cleanliness standards in the Club Rotana and upkeep of all service equipment

• Responsible for all service preparations before, during & after the service (mis-en-place & mis-en-scene)

• Ensure minimum wastage, breakage and spoilage

• Actively use up selling techniques to exceed guest expectations and increase revenue

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous relevant experiences. A good command of English and additional skills, like guest service and interpersonal are essentials.

Knowledge & Competencies

The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive through working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork