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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Front Desk Manager you are responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of the day procedures and subsequent reports are completed in an accurate and efficient manner whereby your role will include key responsibilities such as:
• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods
• Actively involve in promoting and selling companies loyalty program, Food & Beverage events / in house facilities and hotel / company partners
• Ensure that all accounting and auditing practices are in line with company policies, governmental requirements and check audits and registration cards before sending them to accounts
• Lead and coach the team towards achieving highest level of exceptional guest service and colleague satisfaction results through the application of all corporate and property standards and policies
Skills
Education, Qualifications & Experiences
You must ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You should also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.
Knowledge & Competencies
The ideal candidate will be well versed with up selling and maximizing revenue techniques, always service oriented and with the passion to exceed the expectations of our guests at every turn. A positive, proactive, flexible and approachable attitude is a must. You will work well under pressure in a fast paced environment and be a great leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Details
About This Company
Sedra Arjaan by Rotana
Hospitality & Accomodation Doha, Qatar https://www.rotana.com/arjaanhotelapartments/qatar/doha/sedraarjaanbyrotanaWith a prime location on Doha’s iconic Pearl Island, surrounded by the calm turquoise waters of the Arabian Gulf and close to Medina Centrale’s outdoor retail precinct, cinemas, cafés and restaurants, Sedra Arjaan by Rotana is a convenient urban retreat for leisure travellers and long-stay visitors. The hotel nestled at the heart of the Porto Arabia’s marina’s extensive retail, entertainment and dining facilities, immersing guests in the island’s vibrant lifestyle, and is close to the West Bay business district, as well as popular attractions such as Katara Cultural Village. Sedra Arjaan by Rotana features 250 spacious hotel apartments with options to suit all requirements including studios, one-, two- and three-bedroom units and penthouses. Every apartment features a fully equipped kitchen, modern amenities and furnishings to guarantee a comfortable stay, complemented by Rotana’s signature warm and friendly hospitality. With full hotel services provided, our accommodation is ideal for families, tourists and groups exploring Doha, as well as guests residing in the city who appreciate a home-away-from-home environment. A tempting selection of indoor and outdoor dining venues are within a short walk of Sedra Arjaan by Rotana, offering guests a wide range of cuisines and experiences at breakfast, lunch and dinner. Choose from modern cafés, fast food outlets, ice-cream parlours and restaurants serving Italian, Asian, Lebanese delicacies and more. Guests can make the most of their leisure time with a dip in the two outdoor swimming pools (one for adults and one for children) or a workout in the separate male and female fitness rooms. Parents can enjoy a relaxing moment in the outdoor Jacuzzi while their young ones explore the kids’ play area. Parking is available for all guests.