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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Bellboy you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an up to date knowledge of the hotel and local services
• Maintain awareness of guest profile through Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and store room is clean tidy and well organized
Skills
Education, Qualifications & Experiences
You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.
Knowledge & Competencies
The ideal candidate will be customer driven with a courteous, helpful, proactive and ‘switched on’ personality and a dynamic and approachable character. You must be physically fit, passionate and with a positive attitude, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
Preferred Candidate
About This Company
Sedra Residences
Hospitality & Accomodation Doha, Qatar https://www.rotana.com/theresidences/qatar/doha/sedraresidencesbyrotanaSurrounded by the warm waters of the Arabian Gulf, Sedra Residences by Rotana is located in Porto Arabia, within The Pearl Island in Doha, Qatar. Geared for residents looking for a permanent home within their country of residence, Sedra Residences by Rotana offers all the required amenities and facilities within easy reach. These include marinas, restaurants and exclusive shopping areas, to provide you with a perfect address to make your stay in the city an ideal and comfortable one. The two tower Sedra Residences by Rotana houses 250 apartments that offer studios, one, two and three bedroom apartments, and penthouses. The property offers ample parking space, an outdoor swimming pool and Jacuzzi, separate ladies and gents fitness club, lockers and a children’s playroom, in addition to a community function hall.