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Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
•Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
•Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
•Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
•Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
•Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
•Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
•Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
•Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
•Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.
Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Adaptability Customer Focus Recognizing Differences Taking Responsibility Teamwork Understanding the Job
Job Details
About This Company
Al Marwa Rayhaan by Rotana
Hospitality & Accomodation Mecca, Saudi Arabia http://www.rotana.com/rayhaanhotelandresorts/kingdomofsaudiarabia/makkah/almarwarayhaanbyrotanaLocated in the first row of Makkah's Abraj Al Bait development, Al Marwa Rayhaan by Rotana - Makkah is a 5-star hotel offering 513 well appointed rooms and suites with luxurious bathrooms and modern design complementing the values of the contemporary Arabian culture. With all rooms and suites newly renovated and refurbished with a unique holy view of Masjid Al Haram and the Kaaba. In this ever-changing world, some of our guests seek to reflect their values in their choice of accommodation. An Arabic name that refers to an aromatic plant mentioned in the sayings of prophet in the Holy Quran, Rayhaan reflects our respect for the culture and beliefs of our guests and our dedication to fostering a new Arabia in today's world. Al Marwa Rayhaan by Rotana offers four distinctive food and beverage venues, most of them with direct views of Al Haram Al Shareef. Indulge in a unique dining experience at Al Shorfa restaurant which offers daily buffet over breakfast, lunch and dinner, in addition to a la carte menu during sunset for an unmatched holy experience.