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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Front Office Manager you are responsible for all pertinent matters affecting guest service and hotel operations and to maximize hotel revenue while deliver excellence at every opportunity. The role involves controlling the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival and departure, information requests and will include key responsibilities such as:
•Ensure guests receive prompt attention and personal recognition throughout their stay in the hotel, respond to guest needs and resolve any issues that may arise resulting in highest possible guest satisfaction
•Plan and implement the application of availability controls to those market segments, which will maximize hotel room, food & beverage and other revenues where applicable
•Maintain a high performance standard among guest contact employees to ensure they are knowledgeable, friendly and courteous at all times
•Inform the management via reports about the results of trends or guest impressions and problems in the hotel affecting the guest or the operation
•Work closely with the Housekeeping Department to turn rooms around with a minimum of lost time and to allocate arriving guest appropriately
•Participate in decisions involving occupancy goals, marketing strategies and development of rates.
Skills
Education, Qualifications & Experiences
You must be a college / university degree graduate with a minimum of two years experiences in a similar role. You should be a computer literate with working knowledge of hotel property management systems such as Opera; understand sales systems such as Micros and with the ability to communicate English clearly, fluently and effectively in writing and reading.
Knowledge & Competencies
The ideal candidate will be a hands-on professional with a solid front office background and excellent customer relations, problem solving and time management skills. You will be result oriented, proactive, an innovative thinker with the ability to lead, motivate and improvise in all situations and you should possess following competencies:
Understanding the Business
Influencing Outcomes
Planning for Business
Team Building
Valuing Diversity
Leading People
Adaptability
Drive for Results
Customer Focus
Managing Operations
Job Details
About This Company
Centro Waha
Hospitality & Accomodation Riyadh, Saudi Arabia https://www.rotana.com/centrohotels/kingdomofsaudiarabia/riyadh/centrowahaCentro is a modern, stylish and affordable business hotel. Centro Waha, the first Centro property to open in Riyadh under “Centro by Rotana” brand, and the second in the kingdom, puts guests at the heart of the action. With a convenient location on Al-Olaya street – Al Murooj district, the hotel is adjacent to the developing King Abdullah financial district with easy access to the city’s business areas and just 20 minutes away from King Khalid International Airport. With chic design and slick delivery underlying its service offering, Centro is an inspired philosophy that sets an unparalleled benchmark for travelers who appreciate style and sophistication, but also value for money. Centro is a lifestyle hotel brand that is young and fresh in its approach, original in its presentation and dynamic in its offering.