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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Valet Parker you are responsible to park and return guest cars in an appropriate manner whereby your role will include key responsibilities such as:
•Ensure guests are greeted upon arrival, tickets are given promptly and cars are parked
•Ensure that cars are delivered within 5 minutes upon guest request
•Maintain an up to date knowledge of the hotel services and respond to guest queries
•Ensure effective handover is done upon duty start, gaining information from earlier shift colleagues
•Make control tours at the main door ensuring that cleanliness is at maximum level
•Forward all guest complaints or problems to Superiors
•Maintain and safeguard all guest car keys and record every car parked
•Establish and maintain good public relations with guests while meeting or exceeding their expectations
•Ensure that airport / crew transportation flow is maintained effectively if applicable
•Treat all clients and colleagues in a polite and courteous manner at all times
•Give complete cooperation to any client or colleague requiring assistance in a prompt, caring and helpful manner
•Be aware of the UAE driving regulations and abide by them
Skills
Education, Qualifications & Experiences
You should ideally have previous experiences in a similar position within the hospitality field. You must also have good command in both written and spoken English and need to be a holder of a valid country Driving License.
Knowledge & Competencies
The ideal candidate will be a well presented, young minded individual with an outgoing and friendly attitude. You are an extremely proactive and ‘switched on’ person and with an approachable nature. You are reliable and a safe driver, who stays calm under pressure and should possess following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Al Marwa Rayhaan by Rotana
Hospitality & Accomodation Mecca, Saudi Arabia http://www.rotana.com/rayhaanhotelandresorts/kingdomofsaudiarabia/makkah/almarwarayhaanbyrotanaLocated in the first row of Makkah's Abraj Al Bait development, Al Marwa Rayhaan by Rotana - Makkah is a 5-star hotel offering 513 well appointed rooms and suites with luxurious bathrooms and modern design complementing the values of the contemporary Arabian culture. With all rooms and suites newly renovated and refurbished with a unique holy view of Masjid Al Haram and the Kaaba. In this ever-changing world, some of our guests seek to reflect their values in their choice of accommodation. An Arabic name that refers to an aromatic plant mentioned in the sayings of prophet in the Holy Quran, Rayhaan reflects our respect for the culture and beliefs of our guests and our dedication to fostering a new Arabia in today's world. Al Marwa Rayhaan by Rotana offers four distinctive food and beverage venues, most of them with direct views of Al Haram Al Shareef. Indulge in a unique dining experience at Al Shorfa restaurant which offers daily buffet over breakfast, lunch and dinner, in addition to a la carte menu during sunset for an unmatched holy experience.