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Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Reservations Manager you are responsible for managing the Reservations Department and promote a helpful and professional image to our guests, whereby your role will include key responsibilities such as:
• Give full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude and anticipate clients needs
• Be thorough with the application of room reservations and group reservations procedure
• Know the required operation procedures of Opera and maintain an awareness of guest profile through system
• Show complete product knowledge, understand rate structure and apply rate management
• Ensure all administration procedures are maintained to hotel and company standards
• Positively contribute to all the sales activities within the hotel and maximize sales opportunities
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and tallies with the computer and requests are confirmed to correctly and within 24 hours
Skills
Education, Qualifications & Experiences
You should have a degree within the hospitality field and minimum two years experiences in hotel reservations. You must be a computer literate and with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
Knowledge & Competencies
The ideal candidate will be an outgoing ‘people person’, who enjoys leading from the front and being part of a winning team. You bring along a guest and service oriented attitude, backed up by a pro active approach and a strong drive for results when undertaking pro active initiatives in order to generate additional revenue, while possessing following additional competencies:
Understanding Hotel Operations
Teamwork
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Customer Focus
Adaptability
Effective Communication
Drive for Results
Job Details
About This Company
Rosh Rayhaan by Rotana
Hospitality & Accomodation Riyadh, Saudi Arabia https://www.rotana.com/rayhaanhotelandresorts/kingdomofsaudiarabia/riyadh/roshrayhaanbyrotanaLocated in the heart of Riyadh city, the 5-star Rosh Rayhaan by Rotana is the second property to open in Saudi Arabia under Rayhaan Hotels & Resorts by Rotana brand. With its contemporary design, the hotel offers 236 splendid rooms and suites spread over eight floors ranging from classic rooms to royal suites in addition to the Club Rotana rooms that specifically meet the needs of a business traveller. Conveniently located on the popular Olaya street, Rosh Rayhaan by Rotana is surrounded by shopping districts and is only a short 20-minute drive from Riyadh International Airport. In addition to its proximity to Kingdom Centre, the second tallest skyscraper in the country and the world’s third tallest building with a hole, the hotel is adjacent to the vibrant “Tahlia” street famed for its array of restaurants and major shops. The hotel offers distinctive restaurants and lounges, each with its own unique style; ensuring guests enjoy an exquisite dining experience without ever needing to step outside the property. With its multifunctional venues inclusive of 11 meeting rooms and a spacious ballroom, Rosh Rayhaan by Rotana is fully equipped to host the surge of events within the Kingdom whether lavish weddings or major conferences and exhibitions. For those looking to stay fit while on vacation or a business visit, the hotel’s Bodylines Fitness & Wellness Club offers a full range of cardiovascular equipment and a free weight training area as well as sessions with a personal trainer upon request. Additionally, guests may relax and rejuvenate with the available expert massage therapists, sauna and steam rooms.