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Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as:
•Safe keep, record and collect all keys and papers held within the Housekeeping Office
•Ensure the sorting of all daily activity reports in the Housekeeping Office
•Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
•Record all incoming calls, ensure all messages are disseminated and followed up accordingly
•Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
•Update and maintain all housekeeping files
•Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
•Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
•Keep and maintain the cleanliness and tidiness of the Housekeeping Office
•Clear all outdated reports on a monthly basis based on the hotel standard for record keeping
Skills
Education, Qualifications & Experiences
You should ideally have a diploma or vocational training within the hospitality and previous experiences within a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be a friendly, pleasant and courteous individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
WestSide Residences by Rotana - Franchised
Hospitality & Accomodation Istanbul, TürkiyeWestSide Residences by Rotana is a deluxe hotel apartment concept located in one of the most desirable areas on the European side of Istanbul – the up-and-coming Güneşli district on the city’s popular Basın Express Road. Ideal for short- and long-stay business travellers or visiting families seeking a spacious, hassle-free accommodation, the property offers contemporary style, comfort and a full range of residences in a precinct known for its business plazas, major shopping malls and close proximity to exhibition and convention centres. The hotel apartment, which is a new landmark in the city, thanks to its striking design, is also very close to and International Istanbul Airport. For the ultimate residential-style experience in a prime city location, choose from one of 195 luxury serviced apartments across categories – a City View One Bedroom Apartment, City View Two Bedroom Apartment ,Spacious One Bedroom Apartment, Spacious Two Bedroom Apartment, Spacious Three Bedroom Apartment and Spacious Four Bedroom Apartment. Fully furnished to high standards and equipped with kitchenettes, living and dining areas and a range of modern amenities, corporate and leisure guests, including groups and families can make the most of their stay. The interior design is contemporary and stylish, without compromising on comfort and space.