Business Applications Manager

We are currently seeking for passionate and dynamic Business Applications professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.



As a Business Applications Manager you are responsible for conducting scheduled audits in all hotel operations and ensuring that these provide a tangible insight into the hotels adherence to Rotana’s Brand Standards in terms of guest services, guest stay experience, property condition and cleanliness. Your role will include key responsibilities such as:

• Provide oversight and management to the IT Application team to deliver IT services

• Assesses user needs to provide support and proactive service, including analysis of opportunities in order to take advantage of available tools

• Acts as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates

• Manages the release process for applications which includes effective department wide and end user communication

• Manages testing scripts and identifies opportunities for improvement

• Negotiates resolution of conflicting requirements across the agencies and/or departments

•  Sets and measures performance objectives and provides regular one-on-one feedback to all members of the team

• Hires and evaluates the performance of direct reports, and provides ongoing coaching and staff development. 

• Addresses individual staff performance problems as needed

• Manages delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications

• Develops relevant metrics, measures and publishes the performance of the services provided and enables continuous improvement activities in collaboration with peer groups

• Works closely with all other IT management personnel in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies

• Ensure department adheres to policies and procedures that are compliant with industry and regulatory policies

•  Assists with the preparation of budget for IT systems and services related interfaces and applications

• Keeps abreast of new developments and forecasts future trends in the area of application integration in the Hospitality industry

• Maintains a strong understanding of technology and its application to achieve business objectives

• Serves as an internal consultant to other IT management staff and operations community as needed

• Develop and maintain an effective on-call rotation for 24/7 support

• Provides ongoing troubleshooting, support, and maintenance of applications, including 24/7 on call coverage as required

You should hold a degree in the hospitality field and possess five years’ operations experience within reputed hotel chains and five star deluxe operations. You must be computer literate with excellent written and oral English skills.

The ideal candidate will be self-starter with excellent organizational skills and a strong eye for details. You must possess the ability to identify inconsistencies and work towards achieve excellence in service and brand standards through prompt and timely communication of results and follow ups, while also possessing the following competencies:











Understanding the Business





Team Building









Planning for Business





Leading People









Valuing Diversity





Managing Operations









Customer Focus





Adaptability









Influencing Outcomes





Drive for Results