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Job Description
We are currently looking for young, dynamic, self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
• Practice good customer relations and attend to customer complaints and queries satisfactorily
• Ensure the Outlet is set-up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Ensure that all colleagues have received adequate training to perform their duties
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques by exceeding guest expectations and to increase revenue
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Rose Rayhaan by Rotana
Hospitality & Accomodation Dubai, United Arab Emirates http://www.rotana.com/rayhaanhotelandresorts/unitedarabemirates/dubai/roserayhaanbyrotanaSetting a benchmark for style, comfort and luxury, the 72-storey building was certified as the World’s tallest hotel from 2009 until 2012. Soaring 333 meters, Rose Rayhaan by Rotana is ideally located on Sheikh Zayed Road, just 5 minutes away from the Dubai International Financial Centre (DIFC) and few steps away from the Financial Centre metro station. The hotel is close to the world’s 2nd largest shopping mall ‘The Dubai Mall’ and a 15-minute drive from Dubai International Airport. The hotel offers 462 luxurious rooms and suites with panoramic views of Dubai overlooking Burj Khalifa. This landmark of Arabian hospitality is home to three Food & Beverage outlets, each with its own distinct sense and place. With a capacity of 108 guests, Petals restaurant is an abode for casual yet stylish all day dining offers, mesmerizing high-quality food which caters to the excellent variety of dishes for breakfast, lunch and dinner. The conference area located on two floors, features 7 meeting rooms, all equipped with the modern audio-visual facilities, wire-free connections and facets. The hotel’s recreation area, Bodylines Fitness & Wellness Club provides a fully-equipped gymnasium, outdoor temperature-controlled swimming pool for adults and children, a newly built aerobics room, treatment rooms for massage and skin care as well as a separate sauna, steam room and Jacuzzi.