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Job Description
We are currently looking for young, dynamic, self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
• Practice good customer relations and attend to customer complaints and queries satisfactorily
• Ensure the Outlet is set-up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Ensure that all colleagues have received adequate training to perform their duties
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques by exceeding guest expectations and to increase revenue
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Details
Preferred Candidate
About This Company
Centro Sharjah
Hospitality & Accomodation Sharjah, United Arab Emirates http://www.rotana.com/centrohotels/unitedarabemirates/sharjah/centrosharjahCentro Sharjah is uniquely located in close proximity to Sharjah International Airport, Saif Zone business district and University city. The hotel is just 15 minutes away from the city centre. With chic looks and slick delivery underlying its service offering, Centro Sharjah is an inspired philosophy and sets an unparalleled benchmark for the budget conscious business traveller. Centro Sharjah features 306 rooms and suites which are meticulously designed to maximize space, light and efficiency, providing our guests with the latest technology and a selection of contemporary classic furniture where comfort and aesthetics are the keys. The hotel features an all day dining restaurant serving a wide array of international cuisine called c.taste and a 24 hour take away dining concept called c.deli. Three well equipped meeting rooms and Link (the business center) are designed to appeal to those, who value effective solutions and efficient amenities. Guests looking to keep fit during their stay can make the most of our modern gym or rejuvenate with a swim in our outdoor temperature controlled swimming pool, surrounded by lush gardens.