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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Driver you are responsible to meet and provide assistance to hotel guest upon arrival and departure, assist in any driving related duties and responsibilities whereby your role will include key responsibilities such as:
• Ensure guests are greeted upon arrival
• Open car doors for arriving and departing guests and escort them to the lobby
• Maintain an up to date knowledge of the hotel and services and supply information and respond to guest queries
• Ensure effective handover is done, gaining information from earlier shift
• Forward all guest complaints or problems to the manager on duty
• Perform any trips and drives with the hotel car / bus as requested
• Control all guests’ car keys
• Ensure that an effective handover is made to the night shift in conjunction with the early Shift Leader
• Establish, promote and maintain good public relations while meeting or exceeding guest expectations
• Maintain the parking spaces and key cabinet and ensure cleanliness is to the maximum
• Ensure that airport / crew transportation flow is maintained effectively
Skills
Education, Qualifications & Experiences
You should ideally have a vocational training in the hospitality field with previous experiences in the Front Office / Transportation field. You must also have fluency in both written and spoken English and need to be a holder of a valid local Driving License and be well versed with the country traffic laws.
Knowledge & Competencies
The ideal candidate will be a well presented, young minded individual with an outgoing and friendly attitude. You are an extremely proactive and ‘switched on’ person with a hands-on and flexible approach and be able to adapt to unpredictable events. You are reliable and will thrive working in a busy environment & stay calm under pressure, and should possess following competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Park Rotana
Hospitality & Accomodation Abu Dhabi, United Arab Emirates http://www.rotana.com/rotanahotelandresorts/unitedarabemirates/abudhabi/parkrotanaPark Rotana is a modern five-star hotel in Abu Dhabi’s dynamic Park Complex, home to Park Arjaan by Rotana, The Residences by Rotana, as well as prestigious media houses, twofour54 and Abu Dhabi Media Zone Authority. Landmark venues and attractions including Sheikh Zayed Grand Mosque and ADNEC are five minutes by road, while Abu Dhabi International Airport and entertainment destination, Yas Island, are just 15 minutes away. Ideal for business or leisure guests, our 318 rooms and suites are spacious, well-lit and feature contemporary furnishings and design. All rooms boast impressive views of Khalifa Park or Sheikh Zayed Bridge and feature a sofa and walk-in shower, while many offer a work desk and living area for extra comfort and convenience. Our six dining venues offer an eclectic range of cuisine and experiences to suit your taste and occasion, including authentic Asian and Italian dishes at Teatro and hearty British classics at Cooper’s Bar & Restaurant, both award-winning restaurants with expansive outdoor terraces. If you are planning a meeting or event, our 2,326 sqm banquet and function area with smart technology and flexible spaces, including a ballroom will meet your needs. Relax or rejuvenate at Bodylines Fitness & Wellness Club, an urban sanctuary where guest wellbeing is our priority. With a fully-equipped gym six treatment rooms, a sauna and steam room and an outdoor pool, you can unwind and recharge during your stay.