Food & Beverage - Assistant Outlet Manager

We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.

As an Assistant Outlet Manager you are responsible to achieve the optimum level of guest satisfaction and departmental profitability in an atmosphere of teamwork and high team morale, whereby your role will include key responsibilities such as:

• Supervise good Guest service and serve Guests according to Hotel standard in order to ensure Guest satisfaction
• Identify training needs and propose training plans in correlation with outlet manager in order to maintain professionalism
• Plan and conduct on and off job training regularly in order to achieve service standard and knowledge of staff
• Attend daily briefing or meetings and ensure proper communication down to team to ensure Guest inquiries
• Monitor sales and cost of outlet and trend of on going promotions
• Contribute new promotional ideas in order to increase Guest covers and revenue
• Analyse and enhance performance across all aspects of the outlet operation
• Monitor duty rota on weekly basis in order to meet operation needs
• Resolve Guests’ complaints directly or consults with Outlet Manager to maintain Guest satisfaction
• Train personal grooming standard and monitor the weekly checklist in order to keep professional appearance
• Monitor hygiene and cleanliness standards in the outlet and upkeep of all service equipment as per Hotel standard

Environment, Health & Safety Responsibilities:

• To maintain compliance with all policies and procedures of EHSMS.
• Identify risks/aspects, implement corrective action and arrange monitoring where required.
• Ensure relevant EHS information is provided and appropriate training is maintained.
• Maintain appropriate records as required for EHSMS.
• Conduct regular section meetings to discuss EHS issues and ensure consultative structure and colleague’s participation.
• Ensure that all reported incidents are investigated and all actions are reported to Department heads to prevent a similar occurrence.

Education, Qualifications & Experiences

You should ideally have a degree in the hospitality field with previous experiences in the Food & Beverage field and further detailed beverage trainings. You must also have fluency in both written and spoken English and need to be proficient in MS Office, Windows and POS systems. Familiarity with Micros would be desirable, as well as previous international experiences will be highly regarded.

Knowledge & Competencies

The ideal candidate will be a well presented, young and trendy manager with an outgoing and friendly attitude. You are an extremely proactive and ‘switched on’ person with a charismatic and approachable character and you’ve undergone basic supervisory / management development training certifications. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding Hotel Operations

Effective Communication

Planning for Business

Supervising People

Understanding Differences

Supervising Operations

Teamwork

Adaptability

Customer Focus

Drive for Results