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Job Description
We are currently looking for young, dynamic, self motivated female Food & Beverage professionals who want to move their careers forward.
As a Hostess you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as:
•Offer consistently professional, friendly, warm and engaging service
•Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact
•Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner
•Set up the outlet prior to the business hours along with the service team
•Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables
•Observe the cleanliness and maintenance of the outlet and the entrance area
•Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact
•Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests
•Contribute in setting up the outlets database
•Reassure the guests’ satisfaction upon their departure.
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in hospitality with preferable previous experiences in the Food & Beverage Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as additional advantage.
Knowledge & Competencies
The ideal candidate will be service orientated and strive to exceed the expectations of our guests at every turn. You are enthusiastic and committed with good interpersonal skills and a positive attitude and a great smile, be smart in appearance and well groomed, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
Preferred Candidate
About This Company
Media Rotana
Hospitality & Accomodation Dubai, United Arab Emirates http://www.rotana.com/rotanahotelandresorts/unitedarabemirates/dubai/mediarotanaSituated in the bustling precinct of Barsha Heights, Media Rotana is a luxury five-star hotel conveniently located close to Dubai’s many exciting leisure attractions and shopping malls, as well as key business districts including Dubai Internet City and Dubai Media City. Dubai Internet City Metro Station is within close walking distance, while the emirate’s two airports, Dubai International and Al Maktoum International are just a 20-minute drive from the hotel. Business and leisure travellers will appreciate the hotel’s 537 modern and spacious rooms and suites featuring modern technology and amenities, while Club Rotana, our hotel-within-a-hotel concept, offers discerning guests added luxury benefits and the finest personalised hospitality services, ensuring a truly memorable stay. From delectable dishes to traditional favourites, Media Rotana’s five specialty restaurants present diners with a wide range of culinary experiences and venues, with Italian, British and International options available, as well as happy hour promotions, theme nights and more. Media Rotana’s 16 contemporary and flexible meeting rooms make it a hugely popular destination for business seminars and corporate events, while the comprehensive array of leisure facilities available at Bodylines Fitness & Wellness Club, which include a fully-equipped gym, sauna, steam room and temperature-controlled swimming pool, provide a city sanctuary for guests seeking relaxation and rejuvenation during their stay. For families with young children, our Flipper’s Kids Club offers fun activities throughout the day.