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Job Description
We are currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.
As a Room Service Order Taker you are responsible to co-ordinate all service requirements addressed to Room Service and ensure their immediate action, aiming for the highest possible guest satisfaction. The role will include key responsibilities such as:
•Perform tasks as per instructions from the immediate supervisor and as per duty schedule
•Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
•Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
•Ensure proper appearance and grooming while on duty
•Answer the Room Service telephones, if and when required
•Make himself / herself familiar with all relevant issues concerning the Room Service
•Report cleanliness and maintenance issues to the immediate supervisor
•Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc
•Flexible to work in other areas when required by the immediate supervisor
•Familiar with the company’s internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time.
Skills
Education, Qualifications & Experiences
You should ideally have a degree / diploma in hospitality with preferable previous experiences in a similar role. Good English communication skills are essential. Computer Knowledge and additional language skills are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and a proactive individual with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
Preferred Candidate
About This Company
Khalidiya Palace Rayhaan by Rotana
Hospitality & Accomodation Abu Dhabi, United Arab Emirates http://www.rotana.com/rayhaanhotelandresorts/unitedarabemirates/abudhabi/khalidiyapalacerayhaanbyrotEscape to the 5-star family-resort with one of the biggest pools and 200 meters private beach in Abu Dhabi! Khalidiya Palace Rayhaan by Rotana offers 443 splendid rooms and suites with their modern design complementing the values of the contemporary Arabian culture, in an alcohol free environment. Enjoy a family-friendly occasion with our dedicated facilities for children. Featuring an outdoor children’s pool, Flippers Kids Club, playroom as well as a fun, friendly and certified team. Restaurants All preferences can be filled, from authentic Arabic flavours served at Kamoon restaurant, to international dishes at Horizon our all-day dining restaurant. The pool bar and lounge also exuding a mixture of modern and traditional atmosphere are good places to take time for self. Wellness and Massage Our layers of services go through all demands. From an invigorating massage after a long journey, though aromatherapy, to couple massages. All tensions can be released and all tastes satisfied. Our Meeting rooms will provide business travelers with everything they need to conduct successful events and conferences.