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Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Rose Rayhaan by Rotana
Hospitality & Accomodation Dubai, United Arab Emirates http://www.rotana.com/rayhaanhotelandresorts/unitedarabemirates/dubai/roserayhaanbyrotanaSetting a benchmark for style, comfort and luxury, the 72-storey building was certified as the World’s tallest hotel from 2009 until 2012. Soaring 333 meters, Rose Rayhaan by Rotana is ideally located on Sheikh Zayed Road, just 5 minutes away from the Dubai International Financial Centre (DIFC) and few steps away from the Financial Centre metro station. The hotel is close to the world’s 2nd largest shopping mall ‘The Dubai Mall’ and a 15-minute drive from Dubai International Airport. The hotel offers 462 luxurious rooms and suites with panoramic views of Dubai overlooking Burj Khalifa. This landmark of Arabian hospitality is home to three Food & Beverage outlets, each with its own distinct sense and place. With a capacity of 108 guests, Petals restaurant is an abode for casual yet stylish all day dining offers, mesmerizing high-quality food which caters to the excellent variety of dishes for breakfast, lunch and dinner. The conference area located on two floors, features 7 meeting rooms, all equipped with the modern audio-visual facilities, wire-free connections and facets. The hotel’s recreation area, Bodylines Fitness & Wellness Club provides a fully-equipped gymnasium, outdoor temperature-controlled swimming pool for adults and children, a newly built aerobics room, treatment rooms for massage and skin care as well as a separate sauna, steam room and Jacuzzi.