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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Front Desk Manager you are responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of the day procedures and subsequent reports are completed in an accurate and efficient manner whereby your role will include key responsibilities such as:
• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods
• Actively involve in promoting and selling companies loyalty program, Food & Beverage events / in house facilities and hotel / company partners
• Ensure that all accounting and auditing practices are in line with company policies, governmental requirements and check audits and registration cards before sending them to accounts
• Lead and coach the team towards achieving highest level of exceptional guest service and colleague satisfaction results through the application of all corporate and property standards and policies
Skills
Education, Qualifications & Experiences
You must ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You should also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.
Knowledge & Competencies
The ideal candidate will be well versed with up selling and maximizing revenue techniques, always service oriented and with the passion to exceed the expectations of our guests at every turn. A positive, proactive, flexible and approachable attitude is a must. You will work well under pressure in a fast paced environment and be a great leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Details
About This Company
Hala Arjaan by Rotana
Hospitality & Accomodation Abu Dhabi, United Arab Emirates http://www.rotana.com/arjaanhotelapartments/unitedarabemirates/abudhabi/halaarjaanbyrotanaStrategically located on Hamdan Street, Hala Arjaan by Rotana is a deluxe hotel apartment for business and leisure travellers. Situated in the heart of the business district, the hotel is within walking distance of some of the capital's most famous landmarks and attractions. Abu Dhabi Mall and the beautiful Corniche are a short walk from the hotel while Al Maryah Island and the iconic building of Cleveland Clinic Abu Dhabi are a stone's throw away. Major attractions at Yas Island are a short drive and travellers can reach Abu Dhabi International Airport in just 30 minutes. Hala Arjaan by Rotana has 166 rooms featuring comfortable furnishings and modern conveniences fulfilling guest's expectations. Choose to check-in to one of the six categories of rooms nestled in 19 floors with perks like free Wi-Fi access, plush bedding and marble bathrooms. Every room includes a spacious fully equipped kitchenette for the comfort of the long as well as short staying guests. From local favourites to oriental classics, the culinary spread at The Gallery restaurant is enticing. The restaurant is a trendy all day dining offering buffet breakfast and an appetizing a la carte menu for lunch and dinner. The state-of-the-art Bodylines Fitness and Wellness Club is a haven for relaxation. The recreation centre includes a temperature controlled swimming pool, sauna and steam room along with Aquarius Pool Cafe where snacks and mocktails can be ordered.