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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Bell Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience & your role will include key responsibilities such as:
- Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner and offer assistance at all times
- Maintain a good working relationship with all Bellboys
- Maintain an awareness of guest profiles through the Opera guest profile system
- Supervise the activities of the Bellboys, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout
- Handle all messages, mails and packages for guest and employees, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way
- Establish and control the duty roster in accordance with business needs
- Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries.
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in hospitality or a vocational training within the Front Office Department of a hotel. Good English communication skills along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven with an extremely proactive and ‘switched on’ personality and an outgoing and approachable character. You are passionate and with a pleasant and positive attitude, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Al Bandar Rotana
Hospitality & Accomodation Dubai, United Arab Emirates https://www.rotana.com/rotanahotelandresorts/unitedarabemirates/dubai/albandarrotanaSituated on the north shore of Dubai Creek, the thriving waterway that runs through the heart of the city, Al Bandar Rotana is a five-star hotel with a prime waterfront outlook. Located on Baniyas Road in one of Dubai’s most prominent business districts, the waterside hotel is just a few minutes by road from the world’s busiest airport, Dubai International, as well as the Dubai World Trade Centre and the Diplomatic District. Major tourism attractions are on the property’s doorstep too, from mega malls to world-famous souqs. The new Al Seef destination is rooted in Dubai’s culture and heritage, with a charming atmosphere that fuses the heritage and modernity of the Emirate. The design-led Rise Dubai Creek Harbour development is also a short drive away, home to live music, DJ sets, movie screenings and unusual casual dining concepts. This modern, architecturally-striking property, features 190 uniquely-designed rooms and suites. Spacious, luxurious and featuring the latest amenities, options range from standard rooms to suites, ideal for business and leisure travellers and families visiting Dubai. Al Bandar Rotana also offers Club Rotana rooms with additional benefits including an Executive Lounge and personalised services. Guests are spoiled for choice with five dining options to suit every taste and occasion. From seasonal authentic food at Gusto Italian Restaurant to Morgan’s Bar & Restaurant, the only gastropub in the area, you are in for a real treat. For casual meals, all-day dining restaurant Salt & Pepper is just the ticket, while Vanilla Lobby Lounge is the place to enjoy tea, coffee and snacks. All outlets are complemented with a terrace overlooking stunning views of the Creek and Dubai’s skyline. Refreshing drinks and snacks can be savoured at The Deck Pool Lounge, while in-room dining is available around the clock.