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Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
As a Doorman you are responsible to provide professional and customer focused service to our guests, ensuring their every visit will become a memorable one and your role will include key responsibilities such as:
•Offer consistently professional, friendly, warm and engaging service
•Ensure guests are greeted appropriately upon arrival in a warm manner
•Open car doors for arriving and departing guests and escort them to the lobby
•Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request
•Forward all guest complaints or problems to the manager on duty
•Ensure that an effective handover is made between duty shifts
•Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times
•Establish, promote and maintain good public relation while meeting or exceeding guest expectations.
Skills
Education, Qualifications & Experiences
You must ideally have a vocational training within hospitality with preferable previous experiences in the Concierge Department within a hotel. Excellent written and verbal English communication skills, along with strong interpersonal abilities are essentials. Computer Knowledge and additional language skills are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Saadiyat Rotana Resort & Villas
Hospitality & Accomodation Abu Dhabi, United Arab Emirates https://www.rotana.com/rotanahotelandresorts/unitedarabemirates/abudhabi/saadiyatrotanaresortandvillSet on a spectacular 9km stretch of pristine white beach on Abu Dhabi’s breathtaking Saadiyat Island, featuring idyllic beaches that are home to indigenous Hawksbill turtles, Louvre Abu Dhabi, and the upcoming Guggenheim Abu Dhabi and Zayed National Museum. Saadiyat Rotana Resort & Villas is a one-of-a-kind five-star property with a regal presence, with striking modern Arabic architecture and uninterrupted Arabian Gulf views. Experience effortless luxury in our uniquely-designed 327 rooms and suites and 13 beach villas where casual elegance meets contemporary style to reflect the resort’s premier beach-side setting. You will find a range of accommodation options, including Club Rotana executive rooms with added privileges and personalised service. With seven modern dining options that promise fresh ingredients, authentic flavours and new culinary experiences, Saadiyat Rotana Resort & Villas is a dining destination with a difference. From Si Ristorante Italiano & Bar, for Italian classics, Hamilton’s Gastropub, a lively nightspot serving brews along with British/American classics to Turtle Bay Bar & Grill, offering a stunning rooftop bar, with more dining options to suit guests' taste and mood. Saadiyat Rotana Resort & Villas offers several exquisite venues, from three fully-equipped banquet and event rooms and an elegant ballroom to The Lawn, a spectacular outdoor event venue. Our leisure facilities are outstanding too: work up a sweat in our modern gym at Bodylines Fitness Club; find solace at Zen the spa at Rotana offering Turkish and Moroccan Hammam and 10 treatment rooms; or make the most of our outdoor pool, two tennis courts, mini golf and a beach club. Aladdin’s Cave, our kids club offers a lazy river, splash pool, cinema zone, water slide and much more.