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Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
As a Doorman you are responsible to provide professional and customer focused service to our guests, ensuring their every visit will become a memorable one and your role will include key responsibilities such as:
•Offer consistently professional, friendly, warm and engaging service
•Ensure guests are greeted appropriately upon arrival in a warm manner
•Open car doors for arriving and departing guests and escort them to the lobby
•Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request
•Forward all guest complaints or problems to the manager on duty
•Ensure that an effective handover is made between duty shifts
•Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times
•Establish, promote and maintain good public relation while meeting or exceeding guest expectations.
Skills
Education, Qualifications & Experiences
You must ideally have a vocational training within hospitality with preferable previous experiences in the Concierge Department within a hotel. Excellent written and verbal English communication skills, along with strong interpersonal abilities are essentials. Computer Knowledge and additional language skills are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Pearl Rotana
Hospitality & Accomodation Abu Dhabi, United Arab Emirates https://www.rotana.com/rotanahotelandresorts/unitedarabemirates/abudhabi/pearlrotanaLocated at the heart of Abu Dhabi’s business district, the Pearl Rotana Capital Centre is a modern deluxe hotel. The Abu Dhabi National Exhibition Centre (ADNEC) is just steps from the property, while the city’s Downtown and Yas Island are a short drive away. Pearl Rotana is just 20 minutes from Abu Dhabi International Airport. Pearl Rotana’s 315 rooms and suites have been designed to suit the needs of business, leisure travellers and families alike. Featuring one and two-bedroom suite options, Club Rotana rooms and suites offer added benefits including complimentary access to the Club Rotana lounge. Try all 5 of Pearl Rotana’s unique dining options. Taste Italian home cooking at Dino’s Bistro Italiano, have breakfast at Saffron, sip tea and chat at Chai Lobby Lounge, tuck into small plates at The Warehouse wine & tapas bar or enjoy a refreshment at Aquarius Pool Bar. In-room dining is available too, while Club Rotana guests can dine in a dedicated lounge. Our 7 venues for meetings and events include the latest technology to cater to your executive and social needs. Keep fit, go for a dip or just take time out and relax at Bodylines Fitness & Wellness Club featuring a well-equipped gymnasium, rooftop pool, sauna, steam and massage rooms.