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Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
As a Doorman you are responsible to provide professional and customer focused service to our guests, ensuring their every visit will become a memorable one and your role will include key responsibilities such as:
•Offer consistently professional, friendly, warm and engaging service
•Ensure guests are greeted appropriately upon arrival in a warm manner
•Open car doors for arriving and departing guests and escort them to the lobby
•Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request
•Forward all guest complaints or problems to the manager on duty
•Ensure that an effective handover is made between duty shifts
•Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times
•Establish, promote and maintain good public relation while meeting or exceeding guest expectations.
Skills
Education, Qualifications & Experiences
You must ideally have a vocational training within hospitality with preferable previous experiences in the Concierge Department within a hotel. Excellent written and verbal English communication skills, along with strong interpersonal abilities are essentials. Computer Knowledge and additional language skills are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Yas Island Rotana - Franchised
Hospitality & Accomodation Abu Dhabi, United Arab Emirates http://www.rotana.com/rotanahotelandresorts/unitedarabemirates/abudhabi/yasislandrotanaYas Island Rotana is conveniently located on spectacular Yas Island, a breathtaking sports and entertainment destination that will exceed your expectations. World-famous attractions such as Yas Marina Circuit, Yas Links Golf Club, Warner Bros. World™ Abu Dhabi, Ferrari World Abu Dhabi, Yas Waterworld, Yas Mall and Yas Beach are just minutes away, making it the ideal accommodation option for leisure travellers, event-goers and business guests. This modern property is also 10 minutes from Abu Dhabi International Airport, 20 minutes from the UAE capital’s business district and 40 minutes from Dubai, 45 minutes from Dubai Al Maktoum International Airport and EXPO 2020. Our 308 spacious rooms and suites exude cosmopolitan flair and are meticulously designed to suit guests seeking privacy, a personalised service and unparalleled quality. Enjoy added benefits and privileges at our hotel-within-a-hotel concept, Club Rotana, with exclusive lounge access part of the service. For an unforgettable dining experience and an enticing selection of international cuisine, our award-winning restaurant Choices, fine-dining steakhouse Blue Grill and Indian venue Rangoli will not disappoint, while casual dining options include the Aquarius pool bar, Island Café and Y bar. Our 9 fully-equipped and flexible meeting rooms, as well as our spacious ballroom with sophisticated décor, are certain to leave a lasting impression on every delegate and guest. Tranquility, invigoration and relaxation are yours to embrace at Bodylines Fitness & Wellness Club. From spa and gym facilities to a kids’ club, outdoor pool and kids pool, guests of all ages can enjoy this modern facility designed to promote your wellbeing.