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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Driver you are responsible to meet and provide assistance to hotel guest upon arrival and departure, assist in any driving related duties and responsibilities whereby your role will include key responsibilities such as:
•Ensure guests are greeted upon arrival
•Open car doors for arriving and departing guests and escort them to the lobby
•Maintain an up to date knowledge of the hotel and services and supply information and respond to guest queries
•Ensure effective handover is done, gaining information from earlier shift
•Forward all guest complaints or problems to the manager on duty
•Perform any trips and drives with the hotel car / bus as requested
•Control all guests’ car keys
•Ensure that an effective handover is made to the night shift in conjunction with the early Shift Leader
•Establish, promote and maintain good public relations while meeting or exceeding guest expectations
•Maintain the parking spaces and key cabinet and ensure cleanliness is to the maximum
•Ensure that airport / crew transportation flow is maintained effectively.
Skills
Education, Qualifications & Experiences
You should ideally have a vocational training in the hospitality field with previous experiences in the Front Office / Transportation field. You must also have fluency in both written and spoken English and need to be a holder of a valid local Driving License and be well versed with the country traffic laws.
Knowledge & Competencies
The ideal candidate will be a well presented, young minded individual with an outgoing and friendly attitude. You are an extremely proactive and ‘switched on’ person with a hands-on and flexible approach and be able to adapt to unpredictable events. You are reliable and will thrive working in a busy environment & stay calm under pressure, and should possess following competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Yas Island Rotana - Franchised
Hospitality & Accomodation Abu Dhabi, United Arab Emirates http://www.rotana.com/rotanahotelandresorts/unitedarabemirates/abudhabi/yasislandrotanaYas Island Rotana is conveniently located on spectacular Yas Island, a breathtaking sports and entertainment destination that will exceed your expectations. World-famous attractions such as Yas Marina Circuit, Yas Links Golf Club, Warner Bros. World™ Abu Dhabi, Ferrari World Abu Dhabi, Yas Waterworld, Yas Mall and Yas Beach are just minutes away, making it the ideal accommodation option for leisure travellers, event-goers and business guests. This modern property is also 10 minutes from Abu Dhabi International Airport, 20 minutes from the UAE capital’s business district and 40 minutes from Dubai, 45 minutes from Dubai Al Maktoum International Airport and EXPO 2020. Our 308 spacious rooms and suites exude cosmopolitan flair and are meticulously designed to suit guests seeking privacy, a personalised service and unparalleled quality. Enjoy added benefits and privileges at our hotel-within-a-hotel concept, Club Rotana, with exclusive lounge access part of the service. For an unforgettable dining experience and an enticing selection of international cuisine, our award-winning restaurant Choices, fine-dining steakhouse Blue Grill and Indian venue Rangoli will not disappoint, while casual dining options include the Aquarius pool bar, Island Café and Y bar. Our 9 fully-equipped and flexible meeting rooms, as well as our spacious ballroom with sophisticated décor, are certain to leave a lasting impression on every delegate and guest. Tranquility, invigoration and relaxation are yours to embrace at Bodylines Fitness & Wellness Club. From spa and gym facilities to a kids’ club, outdoor pool and kids pool, guests of all ages can enjoy this modern facility designed to promote your wellbeing.