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Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent - Waiter/Waitress - Club Rotana you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
- Perform all necessary tasks to service Guests within the Club Rotana lounge according to the standard of performance manual of the Hotel
- Great and seat customers and serve them in a professional, discreet and personalized way
- Acquire in depth knowledge of the Food & Beverage menu in order to assist and provide advice to Guests
- Consistently monitor quality of Food & Beverage being served
- Practice good customer relations and attend to customer complaints / queries satisfactorily
- Maintain a high level of hygiene and cleanliness standards in the Club Rotana and upkeep of all service equipment
- Responsible for all service preparations before, during & after the service (mis-en-place & mis-en-scene)
- Ensure minimum wastage, breakage and spoilage
- Actively use up selling techniques to exceed Guest expectations and increase revenue
- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using Opera PMS
- Maintain the privacy of all Guests by ensuring that no details of the Guests are disclosed
- Knowledge of Concierge services in case guest needs to make any bookings, reservations, conformations and to be able to assist with any business needs (printing, photocopying, typing, scanning, etc.)
- In depth knowledge of Opera property management system as well as check in, check out and cashiering functions
Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Adaptability Customer Focus Recognizing Differences Taking Responsibility Teamwork Understanding the Job
Job Details
About This Company
Beach Rotana
Hospitality & Accomodation Abu Dhabi, United Arab Emirates http://www.rotana.com/rotanahotelandresorts/unitedarabemirates/abudhabi/beachrotanaAn award-winning city resort with a prime waterside location and an enviable selection of modern leisure, dining and business facilities, Beach Rotana Abu Dhabi is much more than a hotel; it is a one-of-a-kind destination. This iconic five-star property, which is popular among discerning business and leisure travellers, as well as UAE residents, is an urban retreat with something for everyone. It provides direct access to the shops, services and entertainment attractions at adjacent Abu Dhabi Mall and is just minutes from the new Central Business District and Abu Dhabi National Exhibition Centre (ADNEC). Cultural and leisure attractions are also close by, from Sheikh Zayed Grand Mosque, Qasr Al Watan at the Presidential Palace and The Louvre Abu Dhabi to the stunning Corniche, Saadiyat Island and Yas Island with its fun theme parks. With Abu Dhabi International Airport just a 30-minute drive away, Beach Rotana offers guests the luxury of convenience during their stay. Escape the bustle of city life at Beach Rotana Abu Dhabi, which embraces you in the warmth of traditional Arabian hospitality as you step inside the lobby. Feel at home and relaxed in our 565 rooms, suites and serviced apartments, furnished to the highest standards and indulging you with stunning waterside or city views. With 12 remarkable and eclectic dining experiences under one roof, Beach Rotana Abu Dhabi is a gastronomic destination like no other. From succulent seafood at our popular over-water restaurant Finz, freshly-made Italian fare at Prego’s, Indian fusion delights at Indigo and fine steaks at Rodeo Grill, to exotic French-Polynesian dishes at Trader Vic’s, authentic German cuisine at Brauhaus and American-Japanese favourites at Benihana and so much more, you are spoiled for choice. Cafés, lounges, beach bars and in-room dining are also part of our impressive culinary offering.