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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Front Office Data Entry Clerk you are responsible to forward passport information of hotel guests on the day of their arrival by email to the Police Department and your role will include key responsibilities such as:
•Pick up passport copies at the designated area
•File all passport copies per day and hand it over to the concierge
•Work with computer and scanner to send all the necessary information
•Maintain an up to date knowledge of the hotel and services
•Prioritize and perform accordingly to ensure that data’s are handled immediately with speed and efficiency
•Maintain a systematic and organized filing system and regularly check, update and reorganize cabinets when required.
Skills
Education, Qualifications & Experiences
You should ideally have previous experiences in a similar position. You must also have fluency in both written and spoken English, as well as Arabic and well versed with Computer skills.
Knowledge & Competencies
The ideal candidate will be an enthusiastic and committed individual who has exceptional communication skills and strives to finish every task promptly and accurately with an eye for detail. You are vibrant and innovative, outgoing and with a high aptitude for customer care, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Media Rotana
Hospitality & Accomodation Dubai, United Arab Emirates http://www.rotana.com/rotanahotelandresorts/unitedarabemirates/dubai/mediarotanaSituated in the bustling precinct of Barsha Heights, Media Rotana is a luxury five-star hotel conveniently located close to Dubai’s many exciting leisure attractions and shopping malls, as well as key business districts including Dubai Internet City and Dubai Media City. Dubai Internet City Metro Station is within close walking distance, while the emirate’s two airports, Dubai International and Al Maktoum International are just a 20-minute drive from the hotel. Business and leisure travellers will appreciate the hotel’s 537 modern and spacious rooms and suites featuring modern technology and amenities, while Club Rotana, our hotel-within-a-hotel concept, offers discerning guests added luxury benefits and the finest personalised hospitality services, ensuring a truly memorable stay. From delectable dishes to traditional favourites, Media Rotana’s five specialty restaurants present diners with a wide range of culinary experiences and venues, with Italian, British and International options available, as well as happy hour promotions, theme nights and more. Media Rotana’s 16 contemporary and flexible meeting rooms make it a hugely popular destination for business seminars and corporate events, while the comprehensive array of leisure facilities available at Bodylines Fitness & Wellness Club, which include a fully-equipped gym, sauna, steam room and temperature-controlled swimming pool, provide a city sanctuary for guests seeking relaxation and rejuvenation during their stay. For families with young children, our Flipper’s Kids Club offers fun activities throughout the day.