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Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Offer consistently professional, friendly, warm and engaging service
• Give a warm welcome and check in guests taking into account the established SOPs
• Check out of departing guest in accordance with the established standards
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
• Corporate with colleagues from all departments, in particular Housekeeping, Accounting and Reservation
• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings
Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Details
Preferred Candidate
About This Company
Centro Al Manhal
Hospitality & Accomodation Abu Dhabi, United Arab Emirates http://www.rotana.com/centrohotels/unitedarabemirates/abudhabi/centroalmanhalContemporary, chic and effortlessly casual, Centro Al Manhal is ideal for business and leisure travellers seeking sophisticated value-for-money accommodation when visiting Abu Dhabi. With a prime location in the centre of the city, 20 minutes from Abu Dhabi International Airport and close to city landmarks, business districts, major avenues and tourism highlights, it offers guests comfort and convenience. Al Wahda Mall is within walking distance and close to Sheikh Khalifa Medical City, the Corniche, Umm Al Emarat Park and Sheikh Zayed Grand Mosque, while the capital’s famous fort, Qasr Al Hosn and new cultural attraction, Qasr Al Watan, located inside Abu Dhabi’s presidential palace, are both close by. Choose from 229 stylish rooms, each designed to maximise space, light and efficiency. They all feature smart technology and in-room entertainment, as well as contemporary classic furniture and interiors to promote your comfort and wellbeing. You can dine in or take away, meet or entertain guests and even buy retail items and necessities at our modern lifestyle-focused eateries. Try c.taste for casual all-day dining with a difference at breakfast, lunch and dinner; c.mondo, a lively bar featuring several informal zones where you can host business gatherings or small events; and c.deli, Centro's innovative 24-hour take-away dining concept – the place to grab a quick bite or a few food supplies. For modern executives who value effective solutions and efficient amenities, our 2 well-equipped meeting rooms are a convenient and engaging place to convene. When your work is done, head to the rooftop to swim a few laps in the outdoor pool or to sweat it out in the gym, which is open 24 hours a day.