Front Office - Lobby Ambassador

We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.

As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times.

General Duties and Responsibilities:

• Offer consistently professional, friendly, warm and engaging service
• Be available for guests at all times as a point of contact
• Maintain effective communication with all related departments to ensure a smooth service delivery
• Extend personal service and attention to all guests, with particular emphasis to Club Rotana and VIP guests
• Engage in conversation with the guests who are looking for local attractions and things to do in Abu Dhabi and provide the information in professional and courteous manner
• Escort of Club Rotana guests to Executive Floor for check-in
• Maintain an up to date knowledge of the hotel and local services and supply information and respond to guest queries
• Deal promptly, efficiently and pleasantly with any queries
• Establish, promote and maintain good public relations and enhances sales for the Hotel at every opportunity

Environment, Health & Safety Responsibilities:

• To maintain compliance with all policies and procedures of EHSMS.
• Identify risks/aspects, implement corrective action and arrange monitoring where required.
• Ensure relevant EHS information is provided and appropriate training is maintained.
• Maintain appropriate records as required for EHSMS.
• Conduct regular section meetings to discuss EHS issues and ensure consultative structure and colleague’s participation.
• Ensure that all reported incidents are investigated and all actions are reported to Department heads to prevent a similar occurrence.

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with previous experiences in the Front Office Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as additional advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You have good interpersonal skills and be smart in appearance and well groomed, while possessing following additional competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Customer Focus

Adaptability

Teamwork