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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Team Leader - Guest Services you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as:
•Extend personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests
•Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests
•Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities
•Maintain and update guest history profiles through the Opera guest profile system
•Review and prepare next day’s arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated
•Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements
•Give courtesy calls and complete the daily call log as per established guidelines.
Skills
Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.
Knowledge & Competencies
The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as a high aptitude for customer care. You are an extremely proactive and ‘switched on’ person with an outgoing, charismatic and approachable character. You should work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Details
About This Company
The Cove Rotana Resort - Franchised
Hospitality & Accomodation Ras Al Khaimah, United Arab Emirates http://www.rotana.com/rotanahotelandresorts/unitedarabemirates/rasalkhaimah/thecoverotanaresortWith a serene beachfront location overlooking the azure waters of the stunning Arabian Gulf, The Cove Rotana Resort promises an unforgettable stay in Ras Al Khaimah. This desirable five-star retreat nestled in a tranquil inlet, which blends world-class dining, leisure and meetings facilities with Arabian charm, is the ideal destination for memorable family getaways or staycations and a popular accommodation choice for business travellers and corporate groups. The city centre, Ras Al Khaimah International Airport and major attractions are all conveniently close by. From our 204 stylish and cosy rooms on the resort hillside, which are ideal for couples or solo travellers, to our 78 luxurious villas with one, two or three bedrooms, some with waterside locations and perfect for families or groups of friends, our accommodation suits your needs and the occasion. With Nubian design influences, well thought-out living spaces and modern amenities, you will feel at home at our beautiful resort. From casual fine dining at Basilico Mediterranean Restaurant and a vast buffet of tempting global cuisine at Cinnamon all-day dining restaurant to laid-back meals, light snacks and refreshing drinks in a variety of inspiring locations at Breeze Bar & Lounge, Breakers Beach Bar & Lounge, Laguna Bay Bar and Sunset Pool Bar, our six dining experiences spoil guests for choice. Our in-room dining service is available 24 hours a day and just a phone call away. Enjoy some fun-filled family time, keep fit or simply relax and be pampered at The Cove Rotana Resort, which features a raft of leisure facilities for guests of all ages including a Bodylines Fitness & Wellness Club with a fully-equipped gym, separate spa facilities with seven massage rooms, two infinity pools and a children’s pool, a 600-metre private beach, water sports galore, a raft of fitness activities, from boot camp to boxing, and a Flipper's Kid's Club.